Giannis Georgakakis
Accounts And Customer Service Coordinator
Piraeus
Summary
Experienced professional with 18 years in hospitality management and recent expertise in administrative and financial operations within the commercial sector. Strong organizational, team leadership, and communication skills. Proven ability to manage complex processes under pressure and deliver excellent customer service. Seeking to leverage my skills in event production and concert management to contribute to dynamic and creative environments.
Overview
19
19
years of professional experience
Work History
Invoicing and Customer Relations Coordinator
BOX PACKAGING
11.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and efficiently resolving issues, ensuring a positive client experience.
- Built strong partnerships with sales, finance, and operations teams to streamline billing and service processes.
- Implemented proactive strategies to anticipate and manage potential customer concerns, reducing delays and complaints.
- Maintained accurate and up-to-date records of all client interactions, facilitating effective tracking and timely resolution of issues.
- Processed invoicing, payments, and managed account reconciliations with precision and attention to detail.
Restaurant Manager & Bar Manager
Feedελ Urban Gastronomy
05.2019 - 09.2024
- Managed daily operations of the restaurant and bar, ensuring a smooth workflow and high service standards.
- Trained, supervised, and motivated a team of 15 staff members to deliver excellent customer service.
- Designed and implemented a new cocktail menu, resulting in a 40% increase in sales.
- Oversaw inventory management, supplier relations, and procurement processes to optimize stock levels, and reduce waste.
- Resolved operational issues efficiently to maintain a high-quality guest experience.
- Coordinated with kitchen and front-of-house teams to enhance overall customer satisfaction.
Bar Manager
Rockfellas Excelsior,Bar
09.2016 - 05.2018
- Developed and curated the cocktail menu, leading to the bar’s recognition as “Best Cocktail Bar in Athens” (FNL Awards, 2017).
- Managed inventory control and budgeting to optimize costs and prevent shortages.
- Trained and mentored bar staff, enhancing team performance and customer service quality.
- Coordinated daily bar operations to ensure efficient service during high-traffic hours.
- Maintained strong relationships with suppliers to ensure timely delivery of quality ingredients.
Bar Manager
Bella Vespa, Italian Bar Restaurant
09.2015 - 09.2016
- Managed daily bar operations, ensuring excellent customer service, and a smooth workflow.
- Supervised and trained bar staff to maintain high standards in drink preparation and guest interactions.
- Oversaw inventory management and ordering to optimize stock levels and control costs.
- Collaborated with suppliers to secure quality products, and negotiate favorable terms.
- Implemented promotional events to boost sales and attract new clientele.
Bar Manager
Bikini Cocktail Bar
04.2015 - 09.2015
- Managed bar operations during the high season, ensuring excellent customer service and a smooth workflow.
- Prepared and crafted cocktails, showcasing creativity and attention to detail.
- Trained and guided temporary staff to maintain high service standards.
- Managed inventory and collaborated with suppliers to ensure timely product delivery.
- Contributed to the development of positive customer experiences, enhancing bar traffic.
Bar Manager
Kiku Japanese Cuisine
09.2014 - 09.2015
- Prepared and served a variety of cocktails and beverages in a high-paced Japanese bar setting.
- Developed and crafted cocktail menus to enhance the customer experience and increase sales.
- Managed customer relations, ensuring friendly, and efficient service.
- Handled inventory management and cash register operations accurately.
- Maintained a clean and organized work environment, adhering to health and safety standards.
Bar Manager-Bartender
Various Hospitality Venues
05.2006 - 09.2014
- I worked in well-known hospitality venues and bars across Athens and the islands.
- Created and prepared cocktails, managed customer service, inventory, and cash register.
- Developed strong multitasking, communication, and service skills in fast-paced environments.
Education
BBA - Tourism And Hospitality Management
EAP
Athens, Greece05-2027
No Degree - Microsoft Office
ECDL
Athens02-2007
High School Diploma -
Omirio High School
Nea Smyrni, Greece05-2006
No Degree - English Language
Cambridge English, Lower Certificate
Athens05-2006
Skills
- Event organization & coordination
- Team management & communication
- Customer service excellence
- Invoicing & account reconciliation
- Inventory & order management
- Microsoft Office (Word, Excel, PowerPoint)
- ERP software proficiency
- English language (Fluent)
- ECDL / ICDL certified computer skills
Timeline
Invoicing and Customer Relations Coordinator
BOX PACKAGING
11.2024 - Current
Restaurant Manager & Bar Manager
Feedελ Urban Gastronomy
05.2019 - 09.2024
Bar Manager
Rockfellas Excelsior,Bar
09.2016 - 05.2018
Bar Manager
Bella Vespa, Italian Bar Restaurant
09.2015 - 09.2016
Bar Manager
Bikini Cocktail Bar
04.2015 - 09.2015
Bar Manager
Kiku Japanese Cuisine
09.2014 - 09.2015
Bar Manager-Bartender
Various Hospitality Venues
05.2006 - 09.2014
BBA - Tourism And Hospitality Management
EAP
No Degree - Microsoft Office
ECDL
High School Diploma -
Omirio High School
No Degree - English Language
Cambridge English, Lower Certificate
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