Giannis Livanos

In Epikast, we partner with biopharmaceutical companies as they engage their most important stakeholders: patients and healthcare providers. We focus on creating customized and personalized experiences across all communication channels. We are singularly focused on meaningful human interactions, utilize behavioral science to maximize the impact of those interactions, and rely heavily on data and the latest technologies to deliver a superior patient experience.

Key Responsibilities include:

• Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
• Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
• Improved overall department efficiency by streamlining processes and implementing new policies.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
• Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
• Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
• Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
• Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
• Drove innovation within the department by promoting creative thinking and supporting new initiatives.

• Leading an 800+ FTE organisation responsible for Consumer sales
• Leading all core Sales & Distribution activities as well as sales development initiatives
• Led the execution of several commercial projects across all consumer channels including the launch of NGA fixed Networks, PayTV, Fiber-to-home.

Key results:

• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Evaluated scripts to identify creative strategies and resource needs.
• Monitored expenditures to mitigate risk of overages.

• Leading distance sales channels of WIND Hellas including, 300+ telemarketing agents, 250+ Door-to-door representatives as well as all 100+ indirect small dealers and WIND Hellas online portal
• Accountable for delivering WIND Hellas channel and customer investment budget
• Managing an organisation of 15 internal and 600+ external FTE.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Consistently met or exceeded annual performance targets set by senior leadership.

• Created from scratch the largest nationwide network of field sales/door-to-door representatives with a team of 200+FTE offering €5 mio+ revenues from the 1st operating year.
• Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
• Coordinated staff schedules to properly allocate resources and meet business needs.
• Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented systems and procedures to increase sales.

• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Streamlined internal processes for better efficiency in account management tasks.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.

• Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
• Participated actively in recruitment efforts by interviewing prospective employees and providing feedback to management on candidate suitability.
• Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
• Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.