Giannis Tourlidas
General Manager
Athens
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
33
33
years of professional experience
2
2
Languages
Work History
General Manager & Director Of Studies
Eurognosi Kifisias
12.2007 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established foundational processes for business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Director of Studies
Eurognosi Kefalari
07.2022 - 09.2023
- Organized and allocated resources required to meet needs of 120 students and 7 instructors.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Planned, administered and controlled budgets and produced financial reports.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Director of Studies
Eurognosi Neas Erythreas
09.2021 - 09.2023
- Organized and allocated resources required to meet needs of 120 students and 7 instructors.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Planned, administered and controlled budgets and produced financial reports.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Public Relations Manager
Hotel Natura
06.2020 - 09.2020
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Managed internal, external, and crisis communications.
- Developed innovative marketing and PR strategies.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
Owner
Eurognosi Kifisias
12.2007 - 08.2020
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established foundational processes for business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
General Manager
Ανακατασκευή Και Διακόσμηση
09.2006 - 12.2007
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Representative
H.D.Insurances
10.2001 - 06.2006
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
Sports Journalist
Athlitiki Echo
08.1991 - 10.1993
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Reported on athletic events and programs to provide interesting sports stories.
- Researched and gathered information to develop accurate and credible stories.
- Wrote and published articles for leading newspapers and magazines.
- Wrote, edited and produced stories for Internet and digital channels.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
Education
Bachelor's - Political Sciences
Universita Degli Studi Di Macerata
Macerata, Italy 04.2001 -
Skills
Operations Oversight
Business Development
Business Administration
Contract Negotiations
Advertising and Marketing
Staff Supervision
Branding
Program Administration
Customer Relationship Management
Quality Management
Project Management
Schedule Management
Administrative Skills
Strategic Planning
Sales Expertise
Cost Analysis and Savings
Timeline
Director of Studies
Eurognosi Kefalari
07.2022 - 09.2023
Director of Studies
Eurognosi Neas Erythreas
09.2021 - 09.2023
Public Relations Manager
Hotel Natura
06.2020 - 09.2020
General Manager & Director Of Studies
Eurognosi Kifisias
12.2007 - Current
Owner
Eurognosi Kifisias
12.2007 - 08.2020
General Manager
Ανακατασκευή Και Διακόσμηση
09.2006 - 12.2007
Customer Service Representative
H.D.Insurances
10.2001 - 06.2006
Bachelor's - Political Sciences
Universita Degli Studi Di Macerata
04.2001 -
Sports Journalist
Athlitiki Echo
08.1991 - 10.1993