Hi, I’m
Giannis Tsourmas
Hospitality Professional & Customer Service
Thessaloniki,Central Macedonia
Summary
Dynamic professional with robust communication and organizational capabilities. Experienced in handling multiple priorities while consistently meeting deadlines. Detail-focused and adept at performing in fast-paced settings. Committed to enhancing organizational performance through proficient task management.
Overview
11
years of professional experience
3
Languages
Work History
Notos Cocktail Bar
Manager
05.2022 - 10.2025
Job overview
- Developed and implemented innovative cocktail menus, enhancing customer engagement and driving repeat business.
- Trained and mentored staff on cocktail preparation and customer service, resulting in improved team performance.
- Streamlined operational workflows, improving efficiency in service delivery and reducing wait times for patrons.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Notos Cocktail Bar
Barista/Bartender
05.2021 - 04.2022
Job overview
- Crafted innovative cocktail recipes, enhancing the beverage menu and attracting a diverse clientele.
- Streamlined cocktail preparation processes, improving service speed during peak hours and enhancing customer satisfaction.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
Kafé Pássion
Lead Barista
10.2020 - 05.2021
Job overview
- Led daily operations by training staff on brewing techniques, resulting in consistently high-quality beverage preparation.
- Managed inventory levels through regular stock assessments, ensuring availability of fresh ingredients and supplies.
- Developed and implemented beverage preparation standards, enhancing product quality and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency during peak hours, improving overall service speed.
Notos Cocktail Bar
Head Waiter
05.2018 - 09.2020
Job overview
- Led a team of servers to ensure exceptional customer service, enhancing overall dining experiences and fostering repeat business.
- Trained new staff in menu knowledge and service techniques, improving team efficiency and guest satisfaction.
- Developed and maintained strong relationships with regular patrons, encouraging loyalty and personalized service experiences.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
DiRe Cafe-Bar
Head Waiter
05.2015 - 04.2018
Job overview
- Provided exceptional customer service by promptly taking orders, ensuring guest satisfaction, and resolving issues efficiently.
- Developed strong rapport with regular patrons, contributing to repeat business and a welcoming atmosphere.
- Monitored inventory levels and assisted in restocking supplies, ensuring the bar remained well-equipped for service.
Porto Carras Grand Resort
Restaurant Waiter
05.2014 - 09.2014
Job overview
- Delivered exceptional customer service by promptly taking orders and resolving issues efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Ensured guest satisfaction through proactive communication and attention to detail.
Education
Alexander Technological Educational Institute of Thessaloni Thessaloniki
Bachelor of Hospitality And Tourism Management
11.2018
Skills
Customer interaction strategies
Timeline
Manager
Notos Cocktail Bar
05.2022 - 10.2025
Barista/Bartender
Notos Cocktail Bar
05.2021 - 04.2022
Lead Barista
Kafé Pássion
10.2020 - 05.2021
Head Waiter
Notos Cocktail Bar
05.2018 - 09.2020
Head Waiter
DiRe Cafe-Bar
05.2015 - 04.2018
Restaurant Waiter
Porto Carras Grand Resort
05.2014 - 09.2014
Alexander Technological Educational Institute of Thessaloni
Bachelor of Hospitality And Tourism Management