Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GIOULINTA TSELA

Thessaloniki

Summary

Driven by a results-focused approach, I leveraged my expertise in Retail Operations and Customer Service at Kiddo to exceed sales goals and enhance customer satisfaction. My ability to manage inventory and create compelling visual merchandising displays led to significant business achievements, including a notable increase in repeat clientele.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Retail Sales Manager

Kiddo
12.2021 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.

Retail Sales Executive

Nak Shoes
11.2010 - 11.2021
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.

Promoter

Pilot Adv Services
10.2008 - 09.2011
  • Managed promotional booth setup, creating attractive displays to draw in potential customers.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Identified potential marketing opportunities to increase brand awareness.

Education

Associate of Science - Pharmacists - Cosmetics And Related Products

IEk Delta
Thessaloniki, Greece
09.2008 - 06.2010

Skills

Retail Operations

Customer Service

Inventory Management

Visual Merchandising

Languages

Greek, Albanian
Native language
English
Intermediate
B1

Timeline

Retail Sales Manager

Kiddo
12.2021 - Current

Retail Sales Executive

Nak Shoes
11.2010 - 11.2021

Promoter

Pilot Adv Services
10.2008 - 09.2011

Associate of Science - Pharmacists - Cosmetics And Related Products

IEk Delta
09.2008 - 06.2010

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GIOULINTA TSELA