Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Grigorios Tsampalis

CRM / Mobile Apps Team Leader
Athens

Summary

Dynamic professional with extensive experience at Entersoft SA, excelling in team leadership and CRM solutions. Proven track record in enhancing customer satisfaction and team productivity through effective coaching and performance metrics. Strong analytical skills complemented by exceptional communication abilities, driving successful project outcomes and fostering a culture of continuous improvement.

Overview

26
26
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Team Leader CRM /Mobile Expert

Entersoft SA
Athens
10.2016 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

MS Dynamics Senior Consultant

Data Communication
Athens, Attica
07.2015 - 09.2016
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

ERP / CRM Consultant

Entersoft SA
Athens, Attica
12.2008 - 07.2015
  • Facilitated seamless integrations between CRM systems and other business applications, improving overall operational efficiency.
  • Conducted regular performance reviews for team members, fostering an environment of continuous growth and learning among consultants.
  • Boosted sales performance with the development of customized CRM dashboards and reports for management teams.
  • Implemented best practices in change management processes, ensuring smooth transitions during major system updates or enhancements.

Support Consultant

Entersoft SA
Athens, Attica
04.2007 - 11.2008
  • Installed and configured operating systems and applications.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Improved customer retention rates by understanding their needs and offering tailored solutions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.

Member of Technical Staff

Eurotechnica Constructions
Corinth, Corinthia
03.2000 - 08.2002
  • Configured and tested new software and hardware.

Member of Technical Department

MotorOil Refineries
Corinth, Corinthia
02.1999 - 07.1999
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Bachelor of Science - Computer Science

UNIVERSITY OF SUNDERLAND
Athens,
09.2004 - 06.2006

Associate of Science - Computer Science

HIGHBURY COLLEGE
Athens
09.2002 - 06.2004

Skills

Teamwork and collaboration

Problem-solving

Mentoring

Client service

Coaching

Technical support

Analytical thinking

Attention to detail

Sales expertise

Account management

Client communication

Project management

Employee training

Leadership

Multitasking

Excellent communication

Software

SQL

XML EDITOR

SAP Crystal Reports

Interests

Basketball

Tennis

Timeline

Team Leader CRM /Mobile Expert

Entersoft SA
10.2016 - Current

MS Dynamics Senior Consultant

Data Communication
07.2015 - 09.2016

ERP / CRM Consultant

Entersoft SA
12.2008 - 07.2015

Support Consultant

Entersoft SA
04.2007 - 11.2008

Bachelor of Science - Computer Science

UNIVERSITY OF SUNDERLAND
09.2004 - 06.2006

Associate of Science - Computer Science

HIGHBURY COLLEGE
09.2002 - 06.2004

Member of Technical Staff

Eurotechnica Constructions
03.2000 - 08.2002

Member of Technical Department

MotorOil Refineries
02.1999 - 07.1999

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Grigorios TsampalisCRM / Mobile Apps Team Leader