Hachfi OLFA
KALLITHEA
Summary
Gaining customer trust and find the key to achieve my goals using the best skills is what I learned during the past 17 years' experience in different positions. Always trying to learn fast and adapt with the actual business needs are my priority in order to have a positive impact for both personal and team result. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation.
Overview
16
16
years of professional experience
Work History
Global Business Development Representative
ABS Consulting Inc.
03.2023 - 03.2025
- Engaged in global business development activities
- Conducted market research and client outreach
- Managed client relationships and identified growth opportunities
Sales Delivery manager
Salescode Hellas
10.2022 - 02.2025
- Management of Team Leaders and SDRs
- Client communications - facing
- Presentations
- Training
Sales team leader
Salescode Hellas
09.2021 - 09.2022
- Management of SDR teams
- KPI Setting and monitoring
- Client communications
- SDR coaching with sales techniques and performance drive
- Team support with lead handling and lead generation
Sales development representative
Salescode Hellas
04.2021 - 08.2021
- Outbound and inbound lead communication
- Cold calling
- Lead Generation
Customer advisor/ Sales agent
Webhelp Enterprise
04.2019 - 01.2021
- Autentification of Company and persona for an E-banking Project
- Customer email and call requests handling
- B2B opportunity creating for Sales project
IT Customer support
Teleperformance Hellas
01.2018 - 04.2019
- IT Customer support
- Leading global digital platform officer
Social Media Manager (CM)
Freelance
09.2017 - 06.2018
- Social media management and campaign creation
- Content creation
- WordPress
- Translation
- Data entry
Procom Call Center
07.2016 - 03.2017
- Company Overview: Founder
- Hiring TLs and agents
- Training TLs coaching
- Tools installation
- Client management and invoicing
- Monthly review preparation
- Founder
Sales team leader and Floor manager
Novotel
12.2015 - 06.2016
- Interviewing candidates
- Training
- Team implementation
- Appointments review before sending it to the final customer
- Team management and Coaching
- Agent's 1:1
PPS MS MPS
02.2013 - 07.2014
- Company Overview: Italian Account Delivery Manager
- Clients' portfolio management
- Clients complains handling
- Clients' invoicing preparation
- QBR preparation and presentation
- Printer fleet management: printer implementation
- Printer and toner replacement
- Technical support contact
- CSAT
- Toner, printer inventory preparation
- Incident handling
- Italian Account Delivery Manager
French Italian English Customer service representative. Recruiter. Trainer
Hewlett-Packard Enterprise
10.2010 - 02.2013
- Company Overview: (Value Added Service)
- Client request handling
- Printer management support
- Manual and automatic toner requests handling
- Printer setting troubleshooting
- Remote monitoring management and training
- Tools training
- Client email complains handling
- IT Client coaching and training
- Italian and French candidates interviewing and recruiting
- (Value Added Service)
Sales representative
Media-shopping
07.2009 - 03.2010
- Company Overview: Italian call center
- Tele-selling
- Upselling
- Customers complains' handling
- Italian call center
Customer service representative
TRE ITALIA
10.2008 - 06.2009
- Customer support
- Troubleshooting
- Phone program upsell selling
- Customer satisfaction survey
Education
Economy and management Diploma -
Computer network - Management
UPS
Skills
1 **Sales Management:** Experienced in managing sales teams, setting KPIs, and monitoring performance to drive revenue growth
2 **Client Relationship Management:** Skilled in client communications, client-facing interactions, and handling client inquiries effectively
3 **Team Leadership:** Proficient in leading and coaching teams to achieve targets, providing support, and guiding team members to success
4 **Lead Generation:** Demonstrated ability in outbound and inbound lead communication, cold calling, and generating quality leads for business development
5 **Business Development:** Expertise in global business development activities, market research, client outreach, and identifying growth opportunities
6 **Customer Service:** Strong background in handling customer requests, inquiries, and complaints, ensuring optimal customer satisfaction
7 **Training and Coaching:** Experienced in training team members, providing coaching on sales techniques, performance improvement, and lead handling
8 **Digital Marketing:** Proficient in social media management, campaign creation, content development, and data entry for online platforms
9 **Technical Support:** Skilled in IT customer support, troubleshooting printer systems, managing printer fleets, and overseeing technical incidents
10 **Recruitment and Training:** Experienced in interviewing, recruiting, and training candidates for various roles to build effective and productive teams
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Greek
Advanced (C1)
Training
- Italian training
- Professional English
- Management Sales
- Card (P&L)
- Ethics & compliance
- Customer Operations and satisfaction
- Leasing
- Remote Monitoring technology
- SharePoint
Timeline
Global Business Development Representative
ABS Consulting Inc.
03.2023 - 03.2025
Sales Delivery manager
Salescode Hellas
10.2022 - 02.2025
Sales team leader
Salescode Hellas
09.2021 - 09.2022
Sales development representative
Salescode Hellas
04.2021 - 08.2021
Customer advisor/ Sales agent
Webhelp Enterprise
04.2019 - 01.2021
IT Customer support
Teleperformance Hellas
01.2018 - 04.2019
Social Media Manager (CM)
Freelance
09.2017 - 06.2018
Procom Call Center
07.2016 - 03.2017
Sales team leader and Floor manager
Novotel
12.2015 - 06.2016
PPS MS MPS
02.2013 - 07.2014
French Italian English Customer service representative. Recruiter. Trainer
Hewlett-Packard Enterprise
10.2010 - 02.2013
Sales representative
Media-shopping
07.2009 - 03.2010
Customer service representative
TRE ITALIA
10.2008 - 06.2009
Computer network - Management
UPS