Hajri Merkja
Artemida
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Loading Dock Worker
Goldair Handling
10.2024 - 01.2025
- Adapted quickly to changing priorities or challenges within the workspace, demonstrating flexibility and resilience under pressure.
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Promoted a culture of teamwork among coworkers, leading to a more effective and efficient loading dock operation.
- Enhanced loading dock efficiency by streamlining and organizing work processes.
- Minimized product damages through careful handling of merchandise during the loading process.
Forecourt Attendant
Cityzen
03.2024 - 10.2024
- Maintained cleanliness of equipment, counter area, floor, restrooms and exterior pump area to meet safety and sanitation regulations.
- Managed cash transactions efficiently, balancing registers accurately at shift''s end for seamless handover to incoming attendants.
- Addressed customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Monitored operations by writing daily reports and maintaining accurate sales records.
Barista
Starbucks
02.2023 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Gas Station Attendant
EKO
01.2022 - 01.2023
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Pumped gas for guests and took payments.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
- Offered recommendations on vehicle maintenance and care products based on customer needs.
Education
High School Diploma -
2st General High School
Artemida06-2022
Skills
- Friendly and outgoing
- Attention to detail
- Time management
- Problem-solving
- Opening and closing duties
- Cash handling
- Active listener
- Exceptional customer service
- Adaptive and creative
- Teamwork and collaboration
- Adaptable and flexible
Languages
English
Upper intermediate (B2)
Albanian
Bilingual or Proficient (C2)
Timeline
Loading Dock Worker
Goldair Handling
10.2024 - 01.2025
Forecourt Attendant
Cityzen
03.2024 - 10.2024
Barista
Starbucks
02.2023 - 09.2023
Gas Station Attendant
EKO
01.2022 - 01.2023
High School Diploma -
2st General High School
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