HALIT CJAPI
Fira,82
Summary
Dynamic Front Desk Agent with proven expertise in guest services and problem-solving, honed at SKY FALL, ANDRONIKOS, VILLA IRINI. Excelled in enhancing customer loyalty through exceptional service and communication. Skilled in reservations and cash handling, adept at transforming challenging situations into memorable guest experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
SKY FALL , ANDRONIKOS, VILLA IRINI
05.2023 - 07.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
SAEK - Hotel Management
EPAL THIRAS
Fira, Greece06.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Guest Relations
Timeline
Front Desk Agent
SKY FALL , ANDRONIKOS, VILLA IRINI
05.2023 - 07.2024
SAEK - Hotel Management
EPAL THIRAS
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