Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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HANANE MOUSTACH

HANANE MOUSTACH

Summary

Multilingual Guest Service professional with cruise and hospitality experience. Strong background in check-in/out, complaints resolution, account handling, and coordination with butlers, housekeeping, and clearance teams. Known for delivering exceptional guest service in English, Arabic, and French.

Overview

3
3
years of professional experience

Work History

Guest Service Supervisor

Aroya Cruises
10.2024 - Current
  • Led front desk operations and handled high-profile guest cases.
  • Supported team coordination and VIP service delivery.
  • Oversaw onboard account issues, reporting, and concierge logs.
  • Handled pre-arrival communications, requests, and onboard priorities.

Guest Service Agent

Aroya Cruises
05.2023 - 10.2024
  • Handled check-in/out, onboard complaints, and service recovery.
  • Processed payments, upgrades, and guest movement in Otalio.
  • Followed up with technical, F&B, and housekeeping teams daily.

Guest Service Agent

MSC Cruises
10.2022 - 04.2023
  • Managed front desk operations for international passengers.
  • Assisted in cabin issues, billing, refunds, and language translation.
  • Supported guest satisfaction tracking and documentation.

Education

Master's in Law - Tax Techniques

01.2022

Bachelor's - Public Law

01.2019

Baccalaureate - Science

01.2015

Skills

  • Cruise systems: Otalio, Fidelio, Silverware (POS)
  • Guest complaint resolution
  • Onboard payment & cash handling
  • Multilingual communication (AR/EN/FR)

LANGUAGES

Arabic – Native
English – Fluent
French – Fluent

Timeline

Guest Service Supervisor

Aroya Cruises
10.2024 - Current

Guest Service Agent

Aroya Cruises
05.2023 - 10.2024

Guest Service Agent

MSC Cruises
10.2022 - 04.2023

Bachelor's - Public Law

Baccalaureate - Science

Master's in Law - Tax Techniques

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HANANE MOUSTACH