Summary
Overview
Work History
Education
Skills
Timeline
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Hanin Touzri

Hanin Touzri

Quality Analyst
Thessaloniki

Summary

Focused Quality Analyst experienced in outsourcing companies. Highly proficient in testing/monitoring tools, systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Quality Analyst

Taskus
Thessaloniki
08.2022 - Current

As a quality analyst, I monitor chats and emails responses to assess communication technical accuracy, member service performance and conformity to DUCA policies and procedures

Customer Support Specialist

Taskus
Thessaloniki
04.2020 - 08.2022
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Answering customers complaints and questions via chats and emails
  • Providing information about products and services
  • Providing technical support

Content Moderator

Teleperformance
Athens
06.2019 - 04.2020

As a content moderator, I monitored the content of an online platform to provide a safe environment for both users and the brand/platform.

Ensure that it falls within pre-established guidelines of acceptable behavior that are specific to the platform and its audience

Education

Highschool Degree - Economics And Management

High School Ibn Kholdoun
Tunis
09.2013 - 06.2015

Bachelor Degree In Management Sciences - Finance

Higher Institute of Management
Tunis
09.2015 - 04.2019

Skills

    Quality Improvement

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Timeline

Quality Analyst

Taskus
08.2022 - Current

Customer Support Specialist

Taskus
04.2020 - 08.2022

Content Moderator

Teleperformance
06.2019 - 04.2020

Bachelor Degree In Management Sciences - Finance

Higher Institute of Management
09.2015 - 04.2019

Highschool Degree - Economics And Management

High School Ibn Kholdoun
09.2013 - 06.2015
Hanin TouzriQuality Analyst