Focused Quality Analyst experienced in outsourcing companies. Highly proficient in testing/monitoring tools, systems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
As a quality analyst, I monitor chats and emails responses to assess communication technical accuracy, member service performance and conformity to DUCA policies and procedures
As a content moderator, I monitored the content of an online platform to provide a safe environment for both users and the brand/platform.
Ensure that it falls within pre-established guidelines of acceptable behavior that are specific to the platform and its audience
Quality Improvement