Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hanjira Abella

Hanjira Abella

14 Diadochou Pavlou Street, 166 75 Glyfada Attica

Summary

Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.

Overview

10
10
years of professional experience

Work History

Hospitality Worker

H.E. Mr. Ali Bin Khalfan Al- Mansouri
08.2024 - Current


  • Reduced risks by maintaining clean and organized work environment.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Customer Service Representative

Cognizant Technology Solutions Philippines, Inc.
06.2020 - 02.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered constant flow of customer calls with minimal wait times.

Bar Supervisor

Sheridan Beach Resort and Spa
11.2018 - 05.2019


  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.

Customer Service Representative

Convergys-Concentrix
01.2017 - 03.2018
  • Responded to customer concerns and questions on daily basis.
  • Assist customers with account queries, billing issues, payment arrangement, financial planning and service promotions.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Bartender

Marriott Hotel Al Jaddaf
11.2014 - 12.2016
  • Starting as a waitress and transitioning to bartender at
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.


Education

Bachelor Degree - Hotel Restaurant and Management

Cebu Institute of Technology University
2013

Skills

  • Food safety
  • Problem-solving skills
  • Cleaning and sanitizing
  • Time management
  • Excellent communication
  • Attention to detail

Timeline

Hospitality Worker

H.E. Mr. Ali Bin Khalfan Al- Mansouri
08.2024 - Current

Customer Service Representative

Cognizant Technology Solutions Philippines, Inc.
06.2020 - 02.2024

Bar Supervisor

Sheridan Beach Resort and Spa
11.2018 - 05.2019

Customer Service Representative

Convergys-Concentrix
01.2017 - 03.2018

Bartender

Marriott Hotel Al Jaddaf
11.2014 - 12.2016

Bachelor Degree - Hotel Restaurant and Management

Cebu Institute of Technology University

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Hanjira Abella