Hanjira Abella
14 Diadochou Pavlou Street, 166 75 Glyfada Attica
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
10
10
years of professional experience
Work History
Hospitality Worker
H.E. Mr. Ali Bin Khalfan Al- Mansouri
08.2024 - Current
- Reduced risks by maintaining clean and organized work environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Customer Service Representative
Cognizant Technology Solutions Philippines, Inc.
06.2020 - 02.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
Bar Supervisor
Sheridan Beach Resort and Spa
11.2018 - 05.2019
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
Customer Service Representative
Convergys-Concentrix
01.2017 - 03.2018
- Responded to customer concerns and questions on daily basis.
- Assist customers with account queries, billing issues, payment arrangement, financial planning and service promotions.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Bartender
Marriott Hotel Al Jaddaf
11.2014 - 12.2016
- Starting as a waitress and transitioning to bartender at
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
Bachelor Degree - Hotel Restaurant and Management
Cebu Institute of Technology University
2013
Skills
- Food safety
- Problem-solving skills
- Cleaning and sanitizing
- Time management
- Excellent communication
- Attention to detail
Timeline
Hospitality Worker
H.E. Mr. Ali Bin Khalfan Al- Mansouri
08.2024 - Current
Customer Service Representative
Cognizant Technology Solutions Philippines, Inc.
06.2020 - 02.2024
Bar Supervisor
Sheridan Beach Resort and Spa
11.2018 - 05.2019
Customer Service Representative
Convergys-Concentrix
01.2017 - 03.2018
Bartender
Marriott Hotel Al Jaddaf
11.2014 - 12.2016
Bachelor Degree - Hotel Restaurant and Management
Cebu Institute of Technology University
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