Hanjira Abella
Bartender / Server
ΓΛYΦAΔA
Summary
I possess versatile skills in project management, problem-solving, and collaboration, always bringing a fresh perspective and a strong commitment to quality and success. I'm recognized for my adaptability and proactive approach in delivering effective solutions..
Overview
12
12
years of professional experience
Work History
Hospitality Worker
H.E. Mr. Ali Bin Khalfan Al- Mansouri, Athens
08.2024 - Current
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
Customer Service Representative
Cognizant Technology Solutions Philippines, Inc.
02.2022 - 04.2024
- Responded to customer requests
- Maintained Records kept detailed records of interactions for proper follow-up.
- Answered Calls Promptly handled a high volume of calls with minimal wait times.
Restaurant and Bar Supervisor
Sheridan Beach Resort and Spa
11.2018 - 01.2020
- Leading a team of 15 service associates and 8 bartenders
- Ensure that table and bar set-up and restaurant cleanliness is impeccable
- Address and follow-up all maintenance and staff concerns.
Waitress
Cebu Parklane Hotel
01.2017 - 09.2018
- Greet and serve customers, ensuring a pleasant dining experience.
- Take accurate orders and deliver food and beverages promptly.
- Maintain a clean and organized dining area and assist with table setup.
Bartender
Marriott Hotel Al Jaddaf
11.2014 - 12.2016
- Transitioned from waitress to bartender at Marriott Hotel Al Jaddaf.
- Maintained a well-stocked bar and kept it presentable to meet customer demands.
- Monitored inventory to ensure timely restocking and avoid rush orders.
- Collaborated with kitchen staff to develop creative food pairings.
Housekeeping
Hotel Fortuna
06.2013 - 07.2014
- Maintain high standards of cleanliness in rooms and common areas.
- Ensure toiletries, towels, and linens are replenished.
- Respond promptly to guest requests, providing excellent customer service to ensure a comfortable and pleasant stay.
Education
Bachelor Degree - Hotel Restaurant and Management
Cebu Institute of Technology University
Skills
Housekeeping
Event preparation
Upselling strategies
Cleaning and sanitizing
Food preparation
Personal Information
Additional Information
Current Location: Philippines, Cebu City
Marital Status: Single
Religion: Catholic
Height : 5'5 Ft and Weight : 60 Kg
Availability: Immediate
Timeline
Hospitality Worker
H.E. Mr. Ali Bin Khalfan Al- Mansouri, Athens
08.2024 - Current
Customer Service Representative
Cognizant Technology Solutions Philippines, Inc.
02.2022 - 04.2024
Restaurant and Bar Supervisor
Sheridan Beach Resort and Spa
11.2018 - 01.2020
Waitress
Cebu Parklane Hotel
01.2017 - 09.2018
Bartender
Marriott Hotel Al Jaddaf
11.2014 - 12.2016
Housekeeping
Hotel Fortuna
06.2013 - 07.2014
Bachelor Degree - Hotel Restaurant and Management
Cebu Institute of Technology University
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