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A results-driven Customer Experience Specialist with 12+ years of experience, including 8+ years in Customer Success, Project Management, and Event Services. Skilled in managing large-scale global events, including virtual and hybrid formats, and executing strategic marketing initiatives. Expertise in fostering long-term client relationships, optimizing service delivery, and driving revenue growth. Proven success in delivering innovative solutions that exceed client expectations. Experienced in client onboarding, training, and digital communication, with a strong foundation in operational excellence. Recognized for contributions at Social27, with accolades such as the All-Rounder award and multiple entries on the 'Wall of Fame'. Focused on supporting organizational growth and strategic objectives in senior leadership roles. Mobile:
PROFESSIONAL SUMMARY
Strategic Event Management and Leadership: Over a decade of experience in leading and executing large-scale events, from conception to post-event analysis, including high-profile global events like COP29 for UNFCCC, Microsoft, Google, Tektronix, and NCL, with a focus on seamless coordination and technological integration, including AI chatbots and mobile apps for COP29 to enhance participant engagement. Client Success and Relationship Management: Expertise in building and maintaining strong, long-term relationships with key enterprise clients such as the United Nations, Microsoft, Google, and Tektronix, driving client retention and satisfaction through effective client onboarding, while consistently increasing contract value and securing contract renewals. Revenue Growth and Strategic Cross-Selling: Drove $200,000 in additional annual revenue through effective cross-selling strategies, innovative service adoption, and identifying new revenue streams within existing accounts, achieving a 50% increase in contract value year over year. Project and Stakeholder Management: Skilled in managing complex projects with multiple stakeholders, ensuring timely delivery within budget, while delivering tailored solutions to client needs and collaborating with cross-functional teams to exceed project goals and align with market demands. Technology Integration and Marketing Automation: Proficient in leveraging event management platforms, CRM systems, marketing automation tools, and virtual event platforms to streamline processes, enhance client engagement, and improve operational efficiency, utilizing cutting-edge technology like AI and mobile applications. Cross-functional Collaboration and Innovation: Collaborated closely with marketing, sales, and product management teams to translate client insights into actionable strategies and product enhancements, fostering continuous improvement and market relevance.

Dynamic professional with a strong background in customer success management, program implementation, and educational leadership. Expertise in managing extensive portfolios while cultivating trust-based relationships with executive stakeholders to ensure successful adoption and measurable outcomes for customers. Proven experience in both startup and enterprise environments, demonstrating the ability to scale implementations effectively, deliver impactful professional learning, and align product usage with customer objectives. Committed to driving customer satisfaction and fostering long-term partnerships that contribute to organizational success.

Proven IT Professional with 15 years of experience in driving success across cloud services technologies such as AWS, Soft Layer, and IBM Cloud. Performer Consistently deliver high ARR growth by connecting the dots from backwards for the customer’s needs to accelerate adoption Results Proven track record in managing complex programs such as building a private cloud to ensure high availability

CUSTOMER OPERATIONS EXECUTIVE PROGRAM IMPLEMENTATION / STAFF TRAINING / STRATEGIC GROWTH / CUSTOMER SUCCESS Highly skilled Results-driven Call Center Manager with 25 years of experience in leading teams of up to 75+ agents; and supporting operations for global and domestic regions. Proven track record of developing top-performing employees using strong on-boarding programs tailored to skills, training programs, and performance tracking systems resulting in significant increases in customer satisfaction scores and call center efficiency. Accomplished in taking call center programs, branches, projects, and regions from concept to launch. Exceptional skills in team management, process optimization and fostering a collaborative work environment to achieve departmental and company-wide objectives. Skilled communicator continually focused on strengthening business line service.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Haris Petritsopoulos

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Artist/Customer Success Manager

Reception Manager

Education

Bachelor of Science - Biology

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Artist/Customer Success Manager

Reception Manager

Bachelor of Science - Biology

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