Hayley Bright
Lefkada,24
Summary
Warm, approachable hospitality professional with 25 years’ experience delivering memorable guest experiences in luxury hotels, cruise lines, private villas, and yachts. Qualified in Hospitality Management, with a natural passion for people, personalised service, and attention to detail. Known for building genuine connections with guests, staying calm under pressure, and always going the extra mile to ensure every stay is exceptional.
Overview
21
21
years of professional experience
Work History
Owner of Roots Restaurant .
Self Employed
Nydri, Lefkada
03.2013 - Current
- Delivered exceptional dining experiences to strengthen customer loyalty and establish a strong reputation for outstanding service.
- Directed and trained front and back of house teams to deliver exceptional customer service.
- Designed seasonal Mediterranean-inspired menus utilizing premium, locally sourced ingredients.
- Maintained exceptional standards of presentation, hygiene, and quality control.
Private Chef & Catering Specialist
Self Employed
Lefkada, Greece
04.2005 - Current
- Deliver high-end private dining experiences for luxury villas and yachts, specialising in bespoke dinner parties, wine tastings, and personalised event catering.
- Design and execute tailored menus based on client preferences, dietary requirements, and seasonal local ingredients.
- Manage end-to-end catering operations including menu development, sourcing, preparation, presentation, and on-site service.
- Build long-term relationships with international clients, villa managers, and yacht crews, resulting in repeat bookings and strong referrals.
- Supply local mini markets with freshly prepared sandwiches and ready-to-eat items, ensuring consistent quality, freshness, and food safety standards.
Education
BTEC LEVEL 4 - Nutrition, Health And Wellness.
IINH
Ireland06-2025
National Vocational Qualification Level 3 - Hospitality And Tourism Management
NVQ3
Reading, Berkshire06-1997
Skills
- Exceptional Customer Service & Guest Relations
- Strong Communication & Interpersonal Skills
- Problem Solving & Issue Resolution
- Organisation & Time Management
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Luxury Hospitality Standards
- Building Rapport with International Clients
- Team Leadership & Coordination
- Professionalism & Discretion
Languages
Greek
Professional Working
Timeline
Owner of Roots Restaurant .
Self Employed
03.2013 - Current
Private Chef & Catering Specialist
Self Employed
04.2005 - Current
BTEC LEVEL 4 - Nutrition, Health And Wellness.
IINH
National Vocational Qualification Level 3 - Hospitality And Tourism Management
NVQ3
HOBBIES
Hiking and strength training, I am passionate about health and fitness.