Helen Mitoli
Customer Service Representative
Griva, Kilkis
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Barista
Rous Coffee and Wine Bar
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waitress
Kentrikon Cafe and Bar
04.2023 - 11.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Customer Service Representative
Heron Electric
04.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
B2B Sales Representative
Dominant Marketing
10.2021 - 11.2021
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Provided valuable feedback from customers to inform product development efforts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Barista
Old Post Cafe
05.2021 - 10.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
OASI Food Bar
08.2019 - 11.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
Cafe Gonia
06.2015 - 09.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Psychotherapy Licence - Systemic Psychotherapy And Family Psychotherapy
Psychotherapy Institute ''MedPsy"
Thessaloniki, Greece 04.2001 -
Master of Science - Health Psychology
Aristotle Univerisity of Thessaloniki
Thessaloniki, Greece 04.2001 -
Bachelor of Science - Psychology
University of Ioannina
Ioannina, Greece 04.2001 -
Skills
Friendly and outgoing
Opening and closing duties
Cash handling
Timeline
Barista
Rous Coffee and Wine Bar
04.2024 - Current
Waitress
Kentrikon Cafe and Bar
04.2023 - 11.2023
Customer Service Representative
Heron Electric
04.2022 - 12.2022
B2B Sales Representative
Dominant Marketing
10.2021 - 11.2021
Barista
Old Post Cafe
05.2021 - 10.2021
Waitress
OASI Food Bar
08.2019 - 11.2020
Waitress
Cafe Gonia
06.2015 - 09.2018
Psychotherapy Licence - Systemic Psychotherapy And Family Psychotherapy
Psychotherapy Institute ''MedPsy"
04.2001 -
Master of Science - Health Psychology
Aristotle Univerisity of Thessaloniki
04.2001 -
Bachelor of Science - Psychology
University of Ioannina
04.2001 -
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