Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henri Mourto

Summary

Dynamic hospitality professional with extensive experience at Electra Metropolis, excelling in guest experience management and team leadership. Proven track record in enhancing customer loyalty through exceptional service and effective problem-solving. Skilled in menu presentation and wine selection, consistently delivering memorable dining experiences while training and mentoring staff to uphold high standards.

Professional hospitality expert prepared to excel in high-demand dining environment. Proven track record in delivering exceptional service and fostering team collaboration. Skilled in managing customer relations, ensuring satisfaction, and adapting to dynamic situations. Known for reliability, flexibility, and strong leadership in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Head Waiter

Electra Metropolis
07.2022 - Current
  • Supervised dining room operations to ensure exceptional guest experiences.
  • Trained and mentored junior staff on service standards and procedures.
  • Coordinated with kitchen staff to maintain timely food delivery and quality.
  • Managed table assignments and guest seating for optimal flow and efficiency.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.

Head Waiter

Canaves Oia Hotel
03.2022 - 07.2022
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Lead Waiter

Intercontinental Hotels Group,Park Lane
09.2021 - 02.2022
  • Supervised daily operations and ensured exceptional service standards for guests.
  • Trained and mentored junior staff on menu knowledge and customer interaction techniques.
  • Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
  • Developed strategies to improve table turnover rates while maintaining service quality.

Hotel Waiter

President Hotel Athens
07.2019 - 01.2020
  • Provided exceptional customer service, ensuring guest satisfaction through prompt and attentive assistance.
  • Delivered food and beverages efficiently, adhering to hotel standards for quality and presentation.
  • Collaborated with kitchen staff to coordinate timely meal service during peak hours.
  • Trained new team members on service protocols, enhancing overall team performance and efficiency.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.

Guest Service Representative

Athenaeum InterContinental
04.2018 - 09.2018
  • Collaborated with housekeeping to ensure timely room readiness for guests.
  • Maintained a clean and organized workspace to enhance guest experience.
  • Utilized reservation systems to manage bookings and optimize occupancy rates.
  • Trained new staff on customer service protocols and company policies.

Trainee

Athenaeun InterContinental
12.2016 - 09.2017
  • Supported daily operations by assisting with project coordination and scheduling tasks.
  • Developed process documentation to enhance team understanding of workflows and responsibilities.
  • Collaborated with cross-functional teams to streamline communication and improve project outcomes.
  • Conducted research and analysis to identify areas for process improvement and efficiency gains.
  • Performed administrative functions, answering phones and filing paperwork in support of department.

Education

High School Diploma -

University Of Athens
Athens

Skills

  • High-capacity dining management
  • Menu presentation
  • Guest experience management
  • Menu memorization
  • Wine selection expertise
  • Team leadership
  • Sales techniques
  • Visual presentation of dishes
  • Beverage selection skills
  • Strategic team guidance
  • Client support

Languages

English
Advanced (C1)
Albanian
Intermediate (B1)
Greek
Bilingual or Proficient (C2)

Timeline

Head Waiter

Electra Metropolis
07.2022 - Current

Head Waiter

Canaves Oia Hotel
03.2022 - 07.2022

Lead Waiter

Intercontinental Hotels Group,Park Lane
09.2021 - 02.2022

Hotel Waiter

President Hotel Athens
07.2019 - 01.2020

Guest Service Representative

Athenaeum InterContinental
04.2018 - 09.2018

Trainee

Athenaeun InterContinental
12.2016 - 09.2017

High School Diploma -

University Of Athens

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Henri Mourto