Hurezanu Aurelian Mihail

Being a Production System Engineer (UNIX / Linux) implies technical support for Unix / Linux based Operating Systems.

This role also is defined by being able to adhere different situations, escalations and reviewing the technical documentations to make sure that everything is up to date and implemented accordingly.

Working as a Linux System Admin helps and trains your personal & professional analytical skills and enforces your IT path, it allows you to figure out which IT branch you belong to or could aspire to in the future.

• Analysis of support requests sent via email and ticketing system. Log all questions and issues accurately and efficiently into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to solve end-user and employee issues;
• Assist with special project work as needed;
• Assist with defining and documenting the knowledge base articles where needed;
• Consistently meet or exceed requirement performance criteria;
• Respecting the operational procedures, and therefore triggering the timely escalation of issues with impact;
• Providing required support, efficiently and effectively and in accordance with priority, impact and SLAs;
• Escalate problems to the next level of support when necessary, communicating with these teams to find a fast solution;
• Creating and managing or sharing scripts that can help automate daily activities or projects.
• Monitoring the Infrastructure through tools like SolarWinds and taking the necessary actions where needed.
• Proactively take actions to make sure that the Infrastructure Systemts are in great shape.Being a Production System Engineer (UNIX / Linux) implies technical support for Unix / Linux based Operating Systems. This role also is defined by being able to adhere different situations, escalations and reviewing the technical documentations to make sure that everything is up to date and implemented accordingly. Working as a Linux System Admin helps and trains your personal & professional analytical skills and enforces your IT path, it allows you to figure out which IT branch you belong to or could aspire to in the future.

• Analysis of support requests sent via email and ticketing system. Log all questions and issues accurately and efficiently into the ticketing system; • Troubleshoot hardware, software and network related issues; • Provide restorative or maintenance actions to solve end-user and employee issues;

• Assist with special project work as needed;

• Assist with defining and documenting the knowledge base articles where needed;

• Consistently meet or exceed requirement performance criteria; • Respecting the operational procedures, and therefore triggering the timely escalation of issues with impact;

• Providing required support, efficiently and effectively and in accordance with priority, impact and SLAs;

• Escalate problems to the next level of support when necessary, communicating with these teams to find a fast solution;

• Creating and managing or sharing scripts that can help automate daily activities or projects.

• Monitoring the Infrastructure through tools like SolarWinds and taking the necessary actions where needed.

• Proactively take actions to make sure that the Infrastructure Systems are in great shape.

• Skills: Bash scripting · Red Hat Enterprise Linux (RHEL) · Debian · IBM AIX, Ubuntu Server

Monitor the IT infrastructure
- Log analysis / troubleshooting / root cause investigation
- Create custom specific monitors - scripting
- Create AD admins accounts, service accounts, security groups
- Create and give access to shared drives
- Add Printers to Print Servers
- Create/update DNS records
- Start / Stop Windows Services and/or processes
- IIS recycle / App pool Recycle
- Install and create custom certificates
- Cleanup on windows drives
- VM resource modification - add CPU, RAM, HDD, create new VM's
- Investigate down devices and address the issue to the rightful teams
- Update applications, manually or via custom tools
- OS Patching - automated and manually
- Citrix - troubleshooting on: hanged sessions, published applications, servers that have published applications
- Create automated tasks
- VM Decommissioning
- Create and update related documentation

• Conducted as Field IT Engineer, network devices transformation for one of global leading courier company DHL . Configuring Cisco Switches and Access Points in collaboration with British Telekom
• Performed scheduled service work, including installations, testing and repairs.
• Support and troubleshooting for network WAN and LAN connectivity, routers, firewalls and security.
• Strong relation with clients and their vendors to resolve network issues
• Monitored ongoing technical compliance with applicable laws and regulations.
• Working with entire team to achieve client satisfaction
• Wrote instruction manuals and technical guidance for preventive maintenance of customer computers.
• Rapidly identified and corrected system faults to minimize operational downtime .
• Executed troubleshooting and server support, including in-person at site client location and remote situations.
• Provided secondary training to customer personnel struggling with technological tools and systems.
• Offered troubleshooting for systems via voice and text chat
• Maintained service schedule for software and hardware.
• Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Provided 2nd level technical support and troubleshooting to internal and external clients.
• Configuring Cisco Switches, Routers and APs in every transormation with based config
• Provide full support for a company group assigned to me, like hardware and software troubleshooting
• Keeping track of incidents flow, suggesting changes that will positively affect timely incident solving;
• Support internal user workstations, peripherals and mobile device support (iOS and Android)
• Install and configure workstation, operating system, application and client/server sotiware to ensure compatibility with existing sotiware and hardware components
• Configuring DNS, DHCP TCP/IP PROTOCOL
• Provide support for MS Office suite applications (2010, 2013, 2016, O365)
• Provide support for Inteligent Hub products
• Point of Contact for the following companies: DHL, Aludesign Constuction Civile, Carrier Chladicí Technika, Unirea Shopping Center , Biessen-Pharma, Link Resource, Ad-Media Consulta SRL, Electroutil-Aliser SRL, Ecocert, Anadolu Automobil Rom, Ambasada Mexicului, Ambasada Indiei, Ford Roadhill Automotive, Contrail Machinery, Transfer Pricing SRL
• Key skills and competencies:
• Strong communicator and excellent team-player;
• Highly proficient in resolving client queries and troubleshooting issues;
• Having strong problem-solving skills and working well under pressure.

• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Contacted customers and prospects to generate new business contracts
• Reaching the daily contracts number