IFIGENEIA KAFETZOPOULOU
Sales & Marketing Operator
Nea Makri,Greece
Summary
Highly dedicated and client-focused Sales & Marketing Operator with a proven track record of building and maintaining strong relationships with customers across Greece, Cyprus, and Malta. Recognized for exceptional communication skills and a deep sense of ownership. Approaching every role with the mindset that the success of the business is a personal responsibility. Adept at ensuring smooth operations, resolving client concerns, and delivering top-tier service that enhances customer loyalty and business growth.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Sales & Marketing Operator
Fenix Outdoor Emerging Markets GmbH
11.2021 - Current
- Developed and maintained strong, lasting relationships with clients, ensuring high levels of satisfaction and fostering long-term loyalty.
- Acted as the primary communication liaison between sales, marketing, legal, and accounting teams, ensuring all departments worked cohesively towards common goals.
- Took full ownership of logistics and product shipments, coordinating with suppliers to ensure timely and accurate deliveries.
- Spearheaded internal project coordination to deliver results on time and within budget, while addressing client inquiries and challenges promptly.
- Prepared accurate sales quotes, contracts, and invoices
- Resolved customer issues efficiently, escalating complex cases when needed
- Supported sales campaigns and promotions to boost revenue growth.
- Provided robust support to senior executives, handling confidential information with discretion and preparing essential reports.
- Led the organization of key company events, including annual meetings and client appreciation events, ensuring they were executed flawlessly.
- Implemented and monitored marketing campaigns, playing a pivotal role in driving brand awareness and client engagement.
Midwife & Executive Assistant
Dr. John Tziotis' Maternity and Gynecology Clinic
06.2019 - 11.2021
- Cultivated strong, supportive relationships with patients, managing appointments and ensuring their comfort and care.
- Led customer service efforts, resolving issues with empathy and efficiency, and ensuring a smooth, stress-free experience for patients.
- Assisted during medical procedures and managed administrative tasks, ensuring the clinic operated smoothly and efficiently.
- Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
- Participated in over 300 successful births.
Executive Assistant to the CEO
WIN Foundation / Mrs. Globe Events
01.2015 - 05.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Provided comprehensive event support, ensuring a seamless experience for participants and stakeholders.
- Managed communication channels, distributing tasks efficiently and maintaining a high level of organization across teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Restaurant-Bar Manager
Bantu Restaurant-Bar
03.2014 - 09.2016
- Built and nurtured strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Managed a team of 12, instilling a sense of responsibility and ownership among staff, while maintaining high standards of service.
- Resolved conflicts and scheduling issues, ensuring a harmonious and efficient working environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Executive Legal Assistant
Katsavos-Tzortzaki Law Offices, Athens, Greece
01.2013 - 01.2014
- Provided exceptional customer service, maintaining strong client relationships and ensuring all legal tasks were completed with precision and care.
- Maintained strict confidentiality in handling sensitive client information, adhering to professional ethics guidelines.
- Reduced case processing time with thorough research and timely preparation of legal documents.
- Reviewed contracts thoroughly for potential risks, advising executives on recommended revisions for optimal results.
- Improved client retention rates through exceptional customer service skills and timely responses to inquiries.
Customer Service
Parking Skafon Marathona Ltd (Boat Services)
03.2012 - 01.2013
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
Education
Executive Diploma - Marketing & Sales Management
European International University of Paris
Greece 06.2024 - 09.2024
Bachelor of Science - With Honors (First Class) in Midwifery
Canterbury Christ Church University
Canterbury 09.2015 - 07.2019
Skills
- Customer Relationship Management: Masterful at cultivating and sustaining strong, trust-based relationships with clients, ensuring their needs are met and their expectations exceeded
- Technical Skills:MS Office Suite (Word, Excel, PowerPoint, Outlook), AX Microsoft Dynamics (AXAPTA)
- Core Competencies: Problem-solving, Time management, Organizational skills, Teamwork, Critical thinking, Creative thinking, Decision-making, Multitasking, Active listening, Conflict & complaint resolution, Ability to work under pressure and meet strict deadlines
- Ownership & Accountability: Driven by a deep sense of ownership in all tasks, treating every project and client interaction with the utmost care and responsibility as if it were my own business
- Communication Excellence:Strong written and verbal communication skills, with a focus on clear, empathetic, and effective dialogue that fosters client satisfaction and teamwork
Timeline
Executive Diploma - Marketing & Sales Management
European International University of Paris
06.2024 - 09.2024
Sales & Marketing Operator
Fenix Outdoor Emerging Markets GmbH
11.2021 - Current
Midwife & Executive Assistant
Dr. John Tziotis' Maternity and Gynecology Clinic
06.2019 - 11.2021
Bachelor of Science - With Honors (First Class) in Midwifery
Canterbury Christ Church University
09.2015 - 07.2019
Executive Assistant to the CEO
WIN Foundation / Mrs. Globe Events
01.2015 - 05.2019
Restaurant-Bar Manager
Bantu Restaurant-Bar
03.2014 - 09.2016
Executive Legal Assistant
Katsavos-Tzortzaki Law Offices, Athens, Greece
01.2013 - 01.2014
Customer Service
Parking Skafon Marathona Ltd (Boat Services)
03.2012 - 01.2013
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