IFIGENEIA PERSAKI
Manager
THESSALONIKI,Center
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Branch Manager
Alpha Bank
09.2018 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Business Relationship Manager
Alpha Bank
01.2008 - 08.2018
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Finance Assistant
Tsoukalas Menelaos
09.2005 - 09.2006
- Input financial data and produced reports using [Software].
- Reported financial data and updated financial records in ledgers and journals.
- Managed office inventory and ordered new supplies when items were running low.
- Pitched in to assist with special projects and additional tasks.
Education
Ph.D. - Banking Finance
University of Macedonia
Greece09.2025
M.D. - International Economics
University of Macedonia
Greece09.2007
J.D. - Finance
University of Macedonia
Greece09.2004
High School Diploma -
5th General High School
Larisa / Greece06.2000
Skills
- Microsoft Excel
- Economics
- Attention to Detail
- Microsoft Visual Basic
- Negotiation
- Mortgage Loans
- Electronic Communication
- Fire Safety Regulations
- Instructing
- Accounting Techniques
- Financial Analysis
- Staff Training
- Staff Supervision
- Cost Management
- Financial Markets
- Accounting
- Strategic Planning
- Customer Service
- Financial Advising
- Sales Strategies
- Financial Management
- Microsoft Office
- Multitasking Abilities
- Banking
- Microsoft Windows
Certification
- 15.12.2004 - European Computer Driving License Core Certificate
ECDL foundation
Databases, Concepts of IT, Word Processing, Presentations,
Information and Communication, Spreadsheets, Using the computer and managing files.
- 15/06/2011 - Certification of professional suitability
(Bancassurance).
Bank of Greece
Certification of professional suitability (Bancassurance).
- 20/06/2019 - Certification of professional suitability (A1)
Bank of Greece
Reception, transmission and execution of orders on behalf of third parties in securities, units in collective investment undertakings and money market instruments.
- 20/06/2019 - Certification of professional suitability (B1)
Bank of Greece
Investment advice in securities, units in collective investment
undertakings and money market instruments.
- 10/03/2022 - Certification of professional suitability (A2)
Bank of Greece
Reception, transmission and execution of orders on behalf of third parties on derivatives.
- 10/03/2022 - Certification of professional suitability (B)
Bank of Greece
Investment advice in securities, units in collective investment
undertakings, money market instruments, derivatives and structured financial products.
Travelling, Tennis, Reading
Travelling
I love meeting new people and cultures. I become more responsible. It evolves
my cultural awareness. I am learning and gaining so much information
from new places and people.
Tennis
I enjoy the company of other people. It boosts my team building skills.
Keeps me fit, healthy and improves my physical skills. Also it helps me
increase my confident and upgrades my leadership skills.
Reading
Depending on the book, I'm transferred to other worlds, I learn new things, It makes me complet.
Languages
Greek
Native language
English
Proficient
C2
German
Advanced
C1
Spanish
Upper intermediate
B2
Additional Information
Age: 41
Birth city: Larisa, Greece
Family status: Married with two children
Driving license: Yes, type B
Timeline
Branch Manager
Alpha Bank
09.2018 - Current
Business Relationship Manager
Alpha Bank
01.2008 - 08.2018
Finance Assistant
Tsoukalas Menelaos
09.2005 - 09.2006
Ph.D. - Banking Finance
University of Macedonia
M.D. - International Economics
University of Macedonia
J.D. - Finance
University of Macedonia
High School Diploma -
5th General High School
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