Iliana Zoupa

• Planning, organizing, maintaining, and managing the processes and operations of admission and registration services for the College.
• Contacting parents and potential students directly to inform them about the study programs offered in collaboration with Bolton University, Greenwich, Toulouse France, and Empire State University, USA.

In 2023–2024, my duties included overseeing the Group’s new investment in Albania, the American British Stem Academy, for the Marketing and Admission action plans.

Primary and secondary education investment applying the methodology of the STEM (Science, Technology, Engineering, and Mathematics) established in Tirana, Albania.

• Responsible for managing the admission process from the initial inquiry to the pupil joining the school.
• Maintaining relevant records and statistics / Administer registrations and applications.
• Meet prospective parents and their children.
• Developing marketing strategies and plans.
• Overseeing marketing campaigns.
• Conducted SWOT analysis and other related activities for market awareness purposes.

· Branch Locations: Chalandri and Kallirois - Fix Area

· Team Size: Reached a team of 48 employees.

• Creating, embodying, and promoting the startup’s culture.
• Setting strategy and direction.
• Hiring and leading the company’s executive team.
• Developing and implementing strategies to achieve business goals and objectives
• Overseeing the company's day-to-day operations, including managing budgets, resources, and employees.
• Monitoring market and industry trends to determine business opportunities and challenges.
• Develop and maintain relationships with customers, vendors, and partners.
• Ensuring business compliance with relevant laws and regulations.
• Monitored financial performance and managed budgets to ensure fiscal responsibility.
• Developed and implemented strategies to drive business growth and profitability (business plan, cash flow projection, etc).

- The company remained operational during the COVID-19 pandemic

- The company was awarded, among 25 branches of the Group, for the highest sales and the highest customer satisfaction

- I was awarded as the Best Manager of the Year and also received a second-place rating (97%) on the test regarding the regulatory framework of food and beverages activities, as per governmental requirements

Role Overview:

• Managed and performed relationship management in the corporate banking function, focusing on client acquisition and compliance with the Bank’s and EU criteria.
• Conducted SWOT analyses of financial groups, business plans, and assessed other investment-related risks, financial key factors based on Moody’s and Standard & Poor's- S&P Credit Rating assessment.
• Manage the Bank’s credit portfolio, ensuring proper risk exposure management.
• Prepared comprehensive financial analyses and presented findings to the Bank’s Credit Committee.

Portfolio Management:

• Prepared comprehensive financial analyses and presented findings to the Bank’s Credit Committee.
• Oversaw a diverse portfolio that included syndicated loans (among banks and countries), loan bonds, public investments, the Ministry of Economy in Albania, and large financial groups in Greece.
• Managed investments in various sectors such as Public investment, Telecommunications, Gas and oil, Hospitality, Airport, Construction, Food and beverages, Education, Hydropower, etc.
• Handled loans starting from €1 million and above.
• Coordinated with various departments, such as Risk Management, Credit Risk, Implementation Department, and other sections, to ensure seamless operations.
• Maintained direct communication with clients and our Headquarters in Athens.

I was awarded for my performance as Corporate Relationship Manager for the year 2015-2016.

Maintained direct communication with our Headquarters in Athens

• Oversee the credit risk assessment process for both new and existing loans, ensuring thorough analysis and evaluation to determine potential risk factors and appropriate mitigation strategies
• Assisted in the design and implementation of the Bank’s risk management framework based on governance requirements