ILIAS GAITATZIS

As a member of the Guest Relations Desk, i am responsible to ensure the smooth and high quality stay of our guests. Proceed in check in individually explaining all the facilities of the resort, following up all their requests and providing solutions in any complain. An estimated bussy day in the resort, counts more than 75 arrival (rooms) and 60 departures approximately. Furthermore,

implemented feedback systems to gather guest insights, driving continuous improvement in service offerings.

Coordinated special events and VIP experiences, ensuring seamless execution and exceptional guest engagement.

Collaborated with management on policy recommendations to enhance overall guest experience and operational processes.

Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks.

Collaborated with hotel departments to ensure seamless communication and coordination, resulting in better guest experiences.

As a fashion designer, i had create my own brand named I.GDesigns. I open the first I.G store in Pireaus (Athens-Greece) on 2021. I analyzed market trends to inform product development and refine service offerings for target audiences.

Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

Created and monitored promotional approaches to increase sales and profit levels.

Ensured compliance with industry regulations while maintaining ethical business practices at all times.

Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.

Achieved regional sales targets by implementing strategic marketing initiatives and providing exceptional customer support.

Reduced customer support inquiries by redesigning complex interfaces for better usability and comprehension.

Streamlined customer support processes for increased efficiency and faster response times.

Collaborated with team members to ensure seamless customer support across multiple channels.

Developed strong customer relationships through personalized service and problem resolution skills.

Oversaw daily store operations, ensuring compliance with company policies and procedures.

Packed, labeled, and shipped products to customers, providing accurate delivery timelines.

Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.

Built relationships with customers and community to promote long term business growth.

Achieved or exceeded company-defined sales quotas.

Developed, maintained and utilized diverse client base.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Generated advertising brochure for vendor use.