Iliona Charoutiounian
Customer Service Representative
Chania,94
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business results and increase profitability.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
JET2.COM
5 2023 - 11.2024
- Ground Handling Assistance
- Managing Check-In and Boarding Processes
- Handling Costumers Inquiries and Complaints
- Ensuring Compliance and Safety
- Promoting Jet2.com's Services and Values
- Pre Flight Editing
- Program Management With LS1, NetLine/ OPS++
Bartender/ Barista
Sani Resort
04.2022 - 10.2022
- Coffee production, creation of drinks and cocktails for each customer individually, depending on their taste preferences
- Work in conditions that required quick preparation and proper quality
- Winery management and supply of raw materials
- Curated drinks and cocktail lists
Bartender/ Barista
Thema Coffees & Drinks Culture
06.2019 - 03.2022
- Responsible for the manufacture and promotion of the products
- Responsible for customer service
- Fund management
- Winery management and supply of raw materials
- Responsible for the electronic ordering system
Customer Service
Grecotel Astir Egnatia
03.2019 - 05.2019
- Daily customer service duties (promotion of products)
- Cashier duties
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Customer Service
BISCOTTO
10.2016 - 02.2019
- Responsible for the manufacture and promotion of the products
- Responsible for customer service
- Fund management
- Winery management and supply of raw materials
Receptionist
Municipal Library
06.2016 - 08.2016
- Organization of the library
- Create, edit and store the library fund
- Maintenance of directories and files
- Subscribe to magazines and newspapers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Customer Service
Faros Coffee House
11.2015 - 04.2016
- Providing support during the implementation of marketing programs and efforts in points of sale
- Research and manage the information managers need to make decisions whether marketing programs are required
Promotions Representative
Thraki Promotion
06.2013 - 09.2015
- Developed captivating presentations that showcased the benefits of promoted products or services during live demonstrations.
- Coordinated with sales teams to develop tailored promotions catered to specific target audiences.
- Improved sales performance by promoting products and services at trade shows, conferences, and other industry events.
Education
Cultural Technology and Communication -
University of The Aegean, School of Social Sciences
09.2013 - 05.2017
Training program - Specialist in the use of techniques and tools, Special Media Marketing
01.2021 - 06.2021
17th Panhellenic Conference of Psychological Research - Communication and interpersonal skills
New Approaches to Education - Democracy, rights, multiculturalism, exclusion, racism
04.2015 - 04.2015
Psychology at critical times - Creativity, Flexibility - Adaptability, Critical Thinking, Problem solving, Teamwork, Active listening
05.2013 - 05.2013
Skills
- MS Office Suite
- Conflict Resolution
- LS1 program
- Customer Service
- Data Entry
- Communication
- Empathy
- Patience
- Flexibility - Adaptability
- Critical Thinking
- Teamwork
- Active Listening
Personal Information
- Date of Birth: 08/25/92
- Gender: Female
- Nationality: Greek
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Bartender/ Barista
Sani Resort
04.2022 - 10.2022
Training program - Specialist in the use of techniques and tools, Special Media Marketing
01.2021 - 06.2021
Bartender/ Barista
Thema Coffees & Drinks Culture
06.2019 - 03.2022
Customer Service
Grecotel Astir Egnatia
03.2019 - 05.2019
Customer Service
BISCOTTO
10.2016 - 02.2019
Receptionist
Municipal Library
06.2016 - 08.2016
Customer Service
Faros Coffee House
11.2015 - 04.2016
New Approaches to Education - Democracy, rights, multiculturalism, exclusion, racism
04.2015 - 04.2015
Cultural Technology and Communication -
University of The Aegean, School of Social Sciences
09.2013 - 05.2017
Promotions Representative
Thraki Promotion
06.2013 - 09.2015
Psychology at critical times - Creativity, Flexibility - Adaptability, Critical Thinking, Problem solving, Teamwork, Active listening
05.2013 - 05.2013
17th Panhellenic Conference of Psychological Research - Communication and interpersonal skills
Customer Service Representative
JET2.COM
5 2023 - 11.2024
Similar Profiles
Amanda SmithAmanda Smith
Customer Helper Front of House at Jet2.comCustomer Helper Front of House at Jet2.com
Craig NotarangeloCraig Notarangelo
Inflight Retail Sales & Service Trainer at Jet2.comInflight Retail Sales & Service Trainer at Jet2.com
Jacqueline Anne SpurgeonJacqueline Anne Spurgeon
Despatcher at Jet2.comDespatcher at Jet2.com