Hi, I’m
Ivana Mutavdzic
Customer Experience And Logistics Specialist Coordinator
Agios Dimitrios
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Ready to leverage training and experience to take on new professional challenges.
Overview
10
years of professional experience
5
Languages
Work History
CEVA Logistics Inc.
Dispatcher Professional
10.2021 - Current
Job overview
- Gathering and analyzing clients' requirements and recognizing special characteristics and needs of single client.
- Processing transport orders and corresponding administrative tasks.
- Monitoring delivery progress to identify possible delays and provide real-time updates to customers.
- Checking conformity of documents needed for transport operations and advising/providing, upon request, custom clearance documentation.
- Assembling documentation for outgoing invoices.
- Entering and updating data in all TMS systems.
- Preparing regular activity report upon Manager's request.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
INFOASSISTAE
TECHNICAL SUPPORT AGENT (HP)
6 2019 - 7 2020
Job overview
- Providing daily support via e-mail and social media to users of various HP computer and printing systems, including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required
- Increase personal technical knowledge by regular training, and attending online assessments
- Providing troubleshooting procedures to help both, consumer and commercial customers, leading them properly through hardware and software issues
TELEPERFORMANCE HELLAS
TECHNICAL SUPPORT REPRESENTATIVE (Microsoft Department)
10.2013 - 09.2016
Job overview
- Providing help and answers to customers' technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance
- Guidance of the users to support them in becoming more productive
- Handling basic technical issues for Microsoft business customers
- Assume remote control over customers' computers when necessary to resolve problems
- Make hardware recommendations for customers whose machines cannot support the software
- Selling Microsoft products from online store
- Handle customer requests, questions, and complaints on variety of support channels
- Providing support for Serbian and other International markets too
RAIFFEISEN BANK AUSTRIA
COLLECTION AGENT (Late collection Specialist for SME and Individuals)
01.2007 - 01.2011
Job overview
- Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns
- Negotiated monthly payment allowances within specific client guidelines
- Helping clients to avoid prosecution by arranging best possible collection plan that will work for both sides
- Retain customer loyalty while initiating processes for collection of payments
- Organizing meetings in special circumstances
- Reporting satisfied debts to the credit bureau
FXB CONSULTING
TECHNICAL SUPPORT AGENT (Digital TV)
01.2006 - 01.2007
Job overview
- Providing technical support for customers and resolving issues by giving them correct steps
- Handling customer requests, questions, and complaints
- Submitting service requests for tech problems that cannot be handled over the phone, and sending technical support representatives to fix the problem on-site
CORPORATE COMMUNICATION CENTRE LTD.
MARKET RESEARCH ANALYST (Volk's Bank and TBI leasing Group)
01.2004 - 01.2006
Job overview
- Providing information to customers regarding loans, interest rates, leasing options
- Conducting surveys and collecting data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews
- Review, classify and record survey data in preparation for computer analysis
Education
The College of TourismBelgrade, Serbia
from Economy
04.2001 - 01.2008
Skills
Microsoft Office
Dispatch Coordination
Data Entry
Customer Relations
Work Order Management
Teamwork and Collaboration
Decision-Making
Problem-solving abilities
Reliability
Creative Thinking
Adaptability
Personal Information
Date of Birth: 11/13/81
Languages
Serbian
Bilingual or Proficient (C2)
English
Advanced (C1)
Greek
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Dispatcher Professional
CEVA Logistics Inc.
10.2021 - Current
TECHNICAL SUPPORT REPRESENTATIVE (Microsoft Department)
TELEPERFORMANCE HELLAS
10.2013 - 09.2016
COLLECTION AGENT (Late collection Specialist for SME and Individuals)
RAIFFEISEN BANK AUSTRIA
01.2007 - 01.2011
TECHNICAL SUPPORT AGENT (Digital TV)
FXB CONSULTING
01.2006 - 01.2007
MARKET RESEARCH ANALYST (Volk's Bank and TBI leasing Group)
CORPORATE COMMUNICATION CENTRE LTD.
01.2004 - 01.2006
The College of Tourism
from Economy
04.2001 - 01.2008
TECHNICAL SUPPORT AGENT (HP)
INFOASSISTAE
6 2019 - 7 2020