Inna Kantsur

• Customer service to russian speakers customers.
• Creating welcoming, positive experiences.

• Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
• Performed at various private events across all of Ukraine, also Cyprus and Monaco.

Event organization, including promotional projects for Pernod Ricard company and other:

• Created presentations.
• Creation of event.
• Quality control of the event.
• Venue branding for an event.
• Involvement in organizing the International Film Festival as a representative of the main sponsor.
• Support photo and video reports.
• Production of advertising print production.
• Staff and contractor search.
• Staff training for high-quality event holding.
• Client communication.
• Meeting at the airport and accompanying foreign delegations along the entire route.

• Client communication for development of events.
• Selection of personnel according to certain requirements.
• Accompanying staff at events.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout experience.
• Relayed guest comments or suggestions to manager on duty for further action.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Completed daily side work and opening and closing duties without fail.
• Promoted business loyalty by fostering positive customer relationships.
• Filling out reports.

• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees.
  Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Collected, arranged, and input information into database system.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Design and implementation with the team increased brand awareness through event marketing, demonstrations and brand promotion.
• Creation of a short video and event.
• Collaborate with the marketing team to implement advertising campaigns.