Ioakeimi Tsaousidou

• Assisted customers in troubleshooting technical issues via phone and email support.
• Collaborated with team members to resolve complex technical problems efficiently.
• Educated users on software features and best practices to enhance user experience.
• Documented customer interactions and solutions in ticketing system for future reference.

As a Sales Representative:

• Executed persuasive sales presentations, effectively communicating product benefits to existing clients of the firm.
• Cultivated strong customer relationships, leading to increased client satisfaction and retention.
• Resolved customer inquiries and issues promptly, fostering positive experiences for clients.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

As a Back Office Assistant:

• Performed data entry and maintained accurate records, supporting efficient departmental processes.
• Coordinated communication between departments to ensure efficient workflow and project completion.
• Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.

• Implemented efficient warehouse layout strategies, enhancing workflow and minimizing retrieval times.
• Coordinated inventory management processes to ensure accurate stock levels and timely order fulfillment.
• Collaborated with procurement team to streamline supply chain operations, reducing delays in material availability.
• Monitored shipping and receiving operations, ensuring adherence to quality control measures.

• Provided exceptional customer service to enhance guest satisfaction and dining experience.
• Resolved guest complaints promptly to maintain positive relationships and loyalty.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Remained focused, calm and professional during peak rush hours.

• Warehouse Coordinator, EAGLE S.A. Marbles, Completed 2024