Ioanna Ioannidou
Senior Cabin Crew Member
Athens
Overview
10
10
years of professional experience
Work History
Senior Cabin Crew Member
Aegean Airlines
03.2017 - Current
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Promotional Model
Vivify, Connect Phone
07.2015 - 12.2016
- Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
- Worked at trade shows, customer locations or on marketing shoots.
- Increased brand awareness by effectively engaging with potential customers and presenting product information.
- Engaged customers with friendly demeanor and extensive product knowledge.
- Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.
Customer Care Representative
D.E.I
01.2015 - 01.2016
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Arsakeio School in Psychiko
Athens, Greece 04.2001 -
Timeline
Senior Cabin Crew Member
Aegean Airlines
03.2017 - Current
Promotional Model
Vivify, Connect Phone
07.2015 - 12.2016
Customer Care Representative
D.E.I
01.2015 - 01.2016
High School Diploma -
Arsakeio School in Psychiko
04.2001 -
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