Ioanna Smyrniou

Experienced global sales professional specializing in IT and internet sales. Skilled in managing complex contracts and engaging with diverse stakeholders worldwide. Utilizing strong academic and analytical skills to drive business growth and achieve strategic objectives. Committed to delivering exceptional customer service to maximize sales potential and increase revenue, with a focus on customer success. Building and nurturing trusted business relationships through effective communication, ensuring outstanding service delivery and guaranteeing future growth. Demonstrating a natural ability to simplify and communicate complex information across various customer databases, while identifying and analyzing customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• I was selected for the McKinsey team working for the Implementation strategy of the Fundação Manuel Violate Institute.
• Steadily achieved more than 100% of the targeted KPIS. I was part of the core team responsible for training new joiners, creating, playbooks and materials for the Greek market. Emphasis on Fintech and Hospitality Industry.
• Responsible for establishing partnerships on a global scale for the subscription product of Tripadvisor (Tripadvisor Plus). Managed to achieve my goal every quarter reaching 100% of my assigned KPIs (closing 30 contracts per quarter).
• Achieved the 120% of my quarterly target for the upselling and cross-selling aspects reaching and overachieving the goal of 2.000 Euros in MRR selling a vast portfolio of products both for hotels and restaurants (TripAdvisor Ads, Sponsored Placements, Premium and Business Advantage).
• Awarded BD of the month closing 8 new contracts in a week when 2 is the minimum performance indicator and thus winning the SPIFF competition from a team of 100 colleagues.