Ioannis Andronis
Athens
Summary
Experienced hospitality professional with a solid background in luxury hotel operations, shaped by early hands-on involvement and consistent exposure to high-end hospitality settings. Specializing in front office management, guest experience, and inter-departmental coordination, I bring a balance of operational expertise and strategic thinking. My understanding of luxury service has been enriched through extensive business travel, participation in global hospitality events, and familiarization trips with top-tier travel partners. I’ve gained valuable experience working in Forbes-rated hotels and have attended multiple service excellence seminars inspired by Forbes standards. Passionate about learning and growing through new experiences, I thrive on taking responsibility and contributing to team and brand success through service-oriented leadership and a commitment to continuous improvement
Overview
9
9
years of professional experience
2
2
Certifications
4
4
Languages
Work History
M&A Intern
Deloitte
01.2025 - 06.2025
- Supporting hospitality and real estate advisory to 5 projects, contributing to market research, benchmarking, and financial analysis for hotel developments and investments.
- Assisting in the preparation of feasibility studies, valuation models, and performance reviews for hospitality assets across Greece and Southeastern Europe.
- Conducting competitor and destination analysis, helping clients assess positioning, pricing strategy, and overall project potential.
- Gaining hands-on exposure to investment memorandums, presentations, and client deliverables under the guidance of senior consultants.
- Collaborating with multidisciplinary teams, developing a structured approach to problem-solving and project management.
- Building proficiency in Excel modeling, PowerPoint presentations, and the use of internal databases and research tools.
- Developing a broader understanding of the intersection between hospitality operations and investment decision-making, with a focus on long-term value creation.
Hotel Manager
Andronis Concept Wellness Resort
02.2024 - 01.2025
- Oversaw all aspects of daily hotel operations at a five-star wellness-focused resort, leading a team of 60+ employees across Front Office, Housekeeping, F&B, Spa, and Engineering.
- Led the team to achieve a 100% score in the American Express Fine Hotels & Resorts annual audit, recognizing the property's excellence in luxury service, guest satisfaction, and operational execution.
- Ensured smooth coordination across departments, maintaining exceptional service standards and guest satisfaction levels in a highly seasonal, fast-paced environment.
- Monitored KPIs including occupancy, ADR, and guest feedback scores, using operational insights to identify improvement areas and drive performance.
- Played a key role in staff training and departmental development, fostering a collaborative and guest-centric culture aligned with the Andronis brand.
- Supported departmental budgeting and cost control efforts, balancing operational efficiency with luxury service delivery.
- Acted as the property's key liaison with ownership and head office, providing regular updates on performance, staffing, and guest experience.
- Represented the property during VIP arrivals, media visits, and high-profile guest stays, ensuring personalized and memorable experiences.
- Contributed to seasonal planning, scheduling, and resource allocation, optimizing staffing and service levels based on forecasting and historical data.
- Collaborated with Sales & Marketing on guest engagement initiatives and brand alignment across all touchpoints.
Assistant Front Office Manager & VIP Manager
Andronis Arcadia (Forbes Reccomended)
02.2023 - 01.2024
- Supervised daily Front Office operations at a luxury resort known for its high-end clientele and premium villa offerings.
- Managed a team of front desk agents, guest experience associates, and bell staff to ensure smooth check-ins, seamless communication, and elevated guest service.
- Led the VIP program alongside the Villa Manager, personally overseeing pre-arrival planning, in-stay coordination, and personalized itineraries for top-tier guests.
- Acted as the main point of contact for celebrities, repeat guests, and UHNWIs, ensuring privacy, discretion, and tailored experiences across departments.
- Coordinated closely with Housekeeping, F&B, and Guest Relations teams to deliver consistently high standards of service across suites and villas.
- Handled service recovery cases and special requests, resolving issues promptly and turning challenges into opportunities for guest delight.
- Contributed to upselling strategies and room allocation planning, supporting revenue optimization while maintaining guest satisfaction.
- Maintained detailed guest profiles and post-stay follow-ups, helping enhance brand loyalty and increase returning guest rates.
- Supported operational reporting and staff training initiatives to improve service consistency and team performance.
Rooms Division Manager in Training
Montage Laguna Beach (Forbes 5 Stars)
12.2021 - 12.2022
- Completed a one-year Management Training Program in a Forbes Five-Star resort, rotating across Front Office, Housekeeping, and Guest Relations.
- Gained in-depth operational experience and exposure to U.S. luxury hospitality standards, working closely with department heads and cross-functional teams.
- Delivered high-touch guest service through the Guest Experience team, handling VIP pre-arrivals, in-stay personalization, and follow-ups.
- Supported Housekeeping leadership in room inspections, quality control, and daily coordination with Engineering and Front Office.
- Assisted with Front Desk operations using Opera PMS, contributing to check-in/out, guest account handling, and room allocation strategies.
- Participated in service recovery planning, guest feedback analysis, and departmental briefings to support continuous improvement efforts.
- Held supervisory responsibilities in the final three months, overseeing shift operations, mentoring junior staff, and resolving guest issues proactively.
- Developed strong leadership, decision-making, and cross-departmental communication skills in a dynamic, high-pressure environment.
Sales Coordinator
Andronis
03.2021 - 10.2021
- Supported the Sales & Marketing team in daily operations, including client communication, offer preparation, and follow-up on group and individual bookings.
- Assisted in the coordination of site inspections, familiarization (fam) trips, and promotional events to showcase the property to key travel partners.
- Maintained accurate records in the CRM system, tracking leads, client preferences, and contract status.
- Liaised with Front Office and Reservations teams to ensure smooth handovers for VIP arrivals and special requests.
- Helped prepare sales materials, presentations, and reports for trade partners and internal use.
- Conducted market research and competitor benchmarking to support rate strategies and identify new business opportunities.
- Contributed to nurturing relationships with travel agents, tour operators, and DMCs by ensuring timely responses and high-level service.
Front Desk Agent (Internship)
The Hari
08.2019 - 01.2020
- Welcomed and assisted high-profile international guests at a luxury boutique hotel, ensuring a personalized and seamless check-in/check-out experience.
- Gained practical knowledge of front office systems (Opera PMS) and day-to-day guest service operations in a leading urban five-star property.
- Assisted with guest relations and concierge services, developing a keen understanding of guest expectations and service recovery techniques.
- Supported daily coordination between departments, enhancing operational efficiency and internal communication.
- Built a solid foundation in guest-centric thinking and operational workflows-experience that informs a broader strategic perspective on hotel performance.
Waiter (Internship)
Sani Club
04.2018 - 09.2018
- Gained insight into guest behavior, service patterns, and luxury hospitality standards, forming a solid foundation for future strategic roles in the industry.
- Developed communication and problem-solving skills by handling diverse guest needs in a fast-paced setting.
- Observed and learned about backend restaurant operations, inventory flow, and coordination between service and kitchen teams.
- Collaborated with an international F&B team, gaining firsthand exposure to high-volume operations and premium service standards.
- Delivered high-level service in a five-star luxury resort environment, consistently exceeding guest expectations.
Reception Assistant
Andronis Luxury Suites (Forbes 5 Stars)
06.2017 - 08.2017
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Escort guests to facilities and rooms
- Assist with packages & luggage deliveries
Social Media Marketing Assistant (part-time)
NELIOS Hotel Digital Marketing Agency
06.2016 - 09.2016
- Monitored online conversations, addressing customer inquiries and concerns promptly and professionally.
- Enhanced user experience on company website through regular updates of blog posts and other content items.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Strategized and developed video content for client's website and social media publications.
- Utilized analytics tools to track performance metrics, making informed decisions on future strategies.
Education
BBA - Hospitality Administration And Management
Les Roches Global Hospitality Education
Bluche, Switzerland 04.2001 -
Skills
Time Management
Adaptability
Team Player
Multicultural Awareness
Quick learner
Teamwork and collaboration
Interpersonal and social skills
Creativity and innovation
Multitasking and organization
Active listening
Decision-making
Multitasking
Personal Information
- Date of Birth: 03/31/99
- Gender: Male
- Nationality: Greek
- Driving License: B
Accomplishments
- Achieved 100/100 rating in the American Express Hotels & Resorts Annual audit for the Andronis Concept Wellness Resort under my supervision.
- During my period as an Assistant Front office manager i created a team within the Andronis Hotels of 3 associates across 5 hotels that were providing personalized and very high-end service to our VIP , driving our sales and guest satisfaction both in very high numbers.
- As a junior Tennis Player i have won national tennis tournaments and participated in a European level with high rankings and results
Interests
Tennis Player
History books
Football & beach football
Hiking
Wine & Spirits
Software
Opera
Microsoft Office
Alice
Plusgrade
Certification
Cornell: Forecasting and Availability Controls in Hotel Revenue Management
Timeline
M&A Intern
Deloitte
01.2025 - 06.2025
Hotel Manager
Andronis Concept Wellness Resort
02.2024 - 01.2025
Assistant Front Office Manager & VIP Manager
Andronis Arcadia (Forbes Reccomended)
02.2023 - 01.2024
Rooms Division Manager in Training
Montage Laguna Beach (Forbes 5 Stars)
12.2021 - 12.2022
Sales Coordinator
Andronis
03.2021 - 10.2021
Cornell: Forecasting and Availability Controls in Hotel Revenue Management
11-2020
University of Copenhagen: Sustainable Tourism -Promoting environmental public health
11-2020
Front Desk Agent (Internship)
The Hari
08.2019 - 01.2020
Waiter (Internship)
Sani Club
04.2018 - 09.2018
Reception Assistant
Andronis Luxury Suites (Forbes 5 Stars)
06.2017 - 08.2017
Social Media Marketing Assistant (part-time)
NELIOS Hotel Digital Marketing Agency
06.2016 - 09.2016
BBA - Hospitality Administration And Management
Les Roches Global Hospitality Education
04.2001 -
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