Ioannis Athanasiou

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

• Enhanced client satisfaction by providing timely and efficient transportation services.
• Maintained a pristine vehicle appearance, ensuring a comfortable and professional environment for clients.
• Developed strong rapport with clients, fostering trust and long-lasting business relationships.
• Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.

• Personal driver of the General of the Hellenic Military Academy

• Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
• Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
• Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
• Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Supported management in the planning and execution of promotional events to attract new customers.
• Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
• Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
• Assisted in training new staff members on bar operations, procedures, and customer service standards.

• Greeted new customers, discussed specials, and took drink orders.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
• Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.