Microsoft Office


Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
VIP Receptionist,Check-in check out,personalized service,complaint management,trainee training,cashier.
Check-in,Check-out,complaint management,Trainee training,cashier,call center.
Check-in,Check-out,complaint management,cashier,call center,concierge,next day preperation,rooming,reservations,email management.
Check-in,Check-out,call center,cashier,rooming and concierge
Second year of my internship where i got to elevate my communication skills,check-in-check out process,concierge and complaint management.
My first introduction to reception
Registration management
Guest Relations
Customer rapport
Hospitality best practices
Local attraction knowledge
Guest Services
Effective Planning
Hospitality services
Administrative Skills
Microsoft Office
PMS Protel
PMS Fidelio
Exclusivi