IOANNIS DETSIS
SENIOR BUSINESS RELATIONSHIP MANAGER
Marathónas,Attiki
Summary
Experienced Business Relations Manager with over 17 years at Alpha Bank, specializing in providing tailored financial solutions to small and medium-sized enterprises (SMEs). Expertise includes financial analysis, risk assessment, business relationship management, and customer service. Holds a Master’s degree in Banking and a Bachelor’s in Accounting and Finance, with a strong ability to understand client needs and deliver customized financial products and services. Dedicated to fostering long-term, trust-based client relationships that support growth and sustainability for SMEs.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Business Relation Manager Gold
Alpha Bank
3 2019 - Current
- Managed and nurtured relationships with over 180 SME clients, providing tailored financial solutions, contributing to 15% portfolio growth year-over-year.
Conducted financial analyses and risk assessments for SMEs, resulting in 20% improvement in loan approval rates by aligning products with client needs. - Led team of 2 professionals, ensuring exceptional customer service, contributing to 95% client satisfaction rate.
- Served as Branch Manager on rotational basis, overseeing operations for branch handling €10M+ in assets, managing staff, and ensuring full compliance with regulatory standards.
Business Relation Manager Gold
Alpha Bank
03.2017 - 03.2019
- Developed and managed a portfolio of key SME clients, providing customized financial services.
- Collaborated with various departments to enhance client experiences and streamline service delivery.
Business Relation Manager
Alpha Bank
10.2009 - 03.2017
- Provided comprehensive financial advice to SME clients, focusing on credit, investment, and risk management.
- Built strong client relationships, contributing to the bank’s revenue growth and client retention.
Business Officer
Alpha Bank
01.2007 - 10.2009
- Assisted in developing financial products and services tailored to SME needs.
- Supported senior management in business development and client relationship management.
Education
Master's Degree in Banking -
Hellenic Open University
PATRA 09.2013 - 05.2017
Bachelor's Degree in Accounting and Finance -
University of Piraeus
Piraeus 09.1999 - 05.2004
Skills
Business Relationship Management
Financial Analysis & Risk Assessment
Customer Service Excellence
Strategic Business Development
Team Leadership & Collaboration
Quick Decision-Making & Adaptation
Proficient in Microsoft Word, Excel, Outlook, PowerPoint
Certification
European Foundation Certificate in Banking (EFCB), European Banking Training Network, 12/01/08
Marital status
Married
Children
2
Languages
Greek
Native language
English
Upper intermediate
B2
Additional Information
· Piano: Studied music and piano, with a passion for classical and contemporary pieces.
· Travel: Enjoy exploring new destinations and cultures.
· Cycling: Enthusiastic about cycling as a sport and recreational activity.
Timeline
Business Relation Manager Gold
Alpha Bank
03.2017 - 03.2019
Master's Degree in Banking -
Hellenic Open University
09.2013 - 05.2017
Business Relation Manager
Alpha Bank
10.2009 - 03.2017
Business Officer
Alpha Bank
01.2007 - 10.2009
Bachelor's Degree in Accounting and Finance -
University of Piraeus
09.1999 - 05.2004
Business Relation Manager Gold
Alpha Bank
3 2019 - Current
European Foundation Certificate in Banking (EFCB), European Banking Training Network, 12/01/08
Provision of Insurance Mediation Services, Bank of Greece, 09/01/14
A1 Certification: Reception and Transmission of Orders on Financial Instruments, Bank of Greece, 03/10/18
B1 Certification: Provision of Investment Services on Financial Instruments, Bank of Greece, 05/11/19
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