Ioannis Emmanouilidis
Salzburg
Summary
Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers and specialty items. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
9
9
years of professional experience
Work History
Head Waiter
Restaurant Hofanger
05.2023 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Assistant Restaurant Manager
Grieks Restaurant Delphi
10.2021 - 05.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Worked in both of the 3 different kitchen sections when needed. Warm kitchen and Cold kitchen (Grill, pans etc.)
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Waiter's Assistant
Restaurant Hofanger
05.2021 - 09.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Waiter
Olla Coffee House
05.2020 - 05.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Visual Merchandiser Assistant /Cashier Assistant
Bershka
01.2017 - 05.2021
- Met customer needs through polite, friendly and attentive service.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Concierge Agent
Domes Of Elounda, Autograph Collection,Marriot
05.2018 - 09.2018
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Barman Trainee
Domes Of Elounda, Autograph Collection, Marriott
05.2017 - 09.2017
- Completed regular bar inventories and daily requisition sheets.
- Taught employees bar sales techniques, resulting in higher profits.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Barista
Kyverneio Cafe-Bar
03.2015 - 08.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista / Waiter
Yolo Beach Bar
05.2014 - 05.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Arts - Business Management
Glyndwr Wrexham Univesrity
Heraklion, Crete, Greece06.2021
Vocational - Tourism & Hospitality
I.I.E.K. AKMH
Heraklion, Crete, Greece09.2018
Skills
- Dining Area Maintenance
- High-Volume Dining
- Menu Presentation
- Food and Beverage Pairings
- Upselling Techniques
- Cash Handling
- Kitchen Staff Coordination
Languages
Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Dutch
Elementary
A2
Timeline
Head Waiter
Restaurant Hofanger
05.2023 - 10.2023
Assistant Restaurant Manager
Grieks Restaurant Delphi
10.2021 - 05.2023
Waiter's Assistant
Restaurant Hofanger
05.2021 - 09.2021
Head Waiter
Olla Coffee House
05.2020 - 05.2021
Concierge Agent
Domes Of Elounda, Autograph Collection,Marriot
05.2018 - 09.2018
Barman Trainee
Domes Of Elounda, Autograph Collection, Marriott
05.2017 - 09.2017
Visual Merchandiser Assistant /Cashier Assistant
Bershka
01.2017 - 05.2021
Barista
Kyverneio Cafe-Bar
03.2015 - 08.2016
Barista / Waiter
Yolo Beach Bar
05.2014 - 05.2016
Bachelor of Arts - Business Management
Glyndwr Wrexham Univesrity
Vocational - Tourism & Hospitality
I.I.E.K. AKMH