Ioannis Kranias
Artemida
Summary
IT Support Specialist with hands-on experience in resolving technical issues across hardware, software, and network systems. Highly proficient in troubleshooting, system configuration, and providing customer service. Skilled in using various ticketing systems, and network diagnostics, and providing comprehensive technical support. Known for strong attention to detail, multitasking, and the ability to work well under pressure. Eager to leverage technical expertise and passion for IT to contribute to business success and continue developing professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Kosmocar AE
04.2024 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
IT Support Specialist
Sychem
12.2023 - 04.2024
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Answered questions and provided information to customers about new software or hardware.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
IT Support Engineer
Netsquare
11.2022 - 12.2023
- Provide technical support and troubleshooting for customers, resolving a wide range of issues across different systems and applications.
- Manage and process support tickets using internal ticketing systems to ensure timely issue resolution.
- Collaborate with teams and supervisors to escalate and address complex technical issues.
- Monitor systems to identify and address potential errors, minimizing downtime.
- Install, configure, and maintain network connections, hardware, and software.
- Test new software and hardware before deployment to ensure compatibility with existing systems.
- Maintain servers and systems to ensure networks remain fully operational during peak periods.
IT Support Consultant (On-site and Remote)
Simple Software
02.2022 - 08.2022
- Assisted clients in troubleshooting and resolving hardware, software, and network issues remotely and on-site.
- Configured new hardware and granted system permissions to new employees.
- Installed operating systems and applications, ensuring that systems met performance standards.
- Provided customers with clear explanations of solutions, maintaining high satisfaction levels.
- Identified potential cross-selling opportunities and collaborated with supervisors for further actions.
Technical Expert (Hardware)
E-matrix
10.2021 - 12.2021
- Repaired and restored a variety of devices to full functionality, including mobile phones, laptops, desktops, and gaming consoles.
- Diagnosed hardware issues, replaced damaged parts, and updated software as necessary to restore devices to optimal performance.
- Provided customers with technical advice on device maintenance and care.
Technical Support Expert
Public
01.2018 - 10.2021
- Investigated and resolved issues with printers, copiers, and other peripheral devices, ensuring high productivity for customers.
- Set up and optimized hardware and software configurations to meet network requirements.
- Installed and updated software, performed diagnostics, and replaced defective components to restore functionality.
- Educated customers on how to use and maintain devices, providing comprehensive user support.
Education
No Degree - Informatics And Telecommunications
University of Ioannina
Arta09-2016
Skills
- Technical Support & Troubleshooting
- Network Configuration & Diagnostics
- Microsoft 365 & Office Suite
- VPN Setup & Management
- Microsoft Windows & Server Support
- System Installation & Configuration
- User Credential Management
- Helpdesk & Ticketing Systems
- Hardware & PC Component Diagnostics
- Mobile Device Support (iOS & Android)
- HTML/CSS Basics
- Software & Operating System Installations
- Server & System Maintenance
Certification
- Sophos Central Overview - Engineer | November 2022
- Sophos Firewall v19.0 - Engineer | February 2022
- Sophos Firewall v19.0 to v19.5 Delta | February 2022
Timeline
IT Support Specialist
Kosmocar AE
04.2024 - Current
IT Support Specialist
Sychem
12.2023 - 04.2024
IT Support Engineer
Netsquare
11.2022 - 12.2023
IT Support Consultant (On-site and Remote)
Simple Software
02.2022 - 08.2022
Technical Expert (Hardware)
E-matrix
10.2021 - 12.2021
Technical Support Expert
Public
01.2018 - 10.2021
- Sophos Central Overview - Engineer | November 2022
- Sophos Firewall v19.0 - Engineer | February 2022
- Sophos Firewall v19.0 to v19.5 Delta | February 2022
No Degree - Informatics And Telecommunications
University of Ioannina
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