Ioannis Mitsakos

• Analyze, design, and implement mission critical domain management, identity and privileged access infrastructure/architecture and ensure high levels of data quality and availability.
• Evaluate input and output for systems, as well as overall architecture, to recommend improvements.
• Design disaster recovery plans and enforce backup and archival procedures.
• Design and implement solutions for data storage and maintenance.
• Work with business and application development teams to extract requirements and propose appropriate domain management, identity and privileged access solutions and standards.
• Create and maintain procedures that meet operational, regulatory, and ensure group standard policies.
• Establish and maintain documentation of the current technology state and effectively propose enhancements.
• Create and maintain optimal SSO/IAM/PAM solutions for business critical data.
• Perform capacity planning and performance tuning as it relates to the storage infrastructure.
• Manage DR data replication to ensure data recoverability.
• Actively participate in audit activities – install audit tools, collect and provide evidence; perform corrective actions.
• Assist in planning IT security projects, including defining project scope, objectives, deliverables, and timelines with a particular focus on cloud system (AWS) projects.
• Identify and assess potential security risks and vulnerabilities within IT projects, and work with the team to develop mitigation strategies.
• Communicate project status, updates, and issues to stakeholders, including team members, management, and clients, ensuring transparency and alignment with project goals.
• Monitor project progress and deliverables to ensure they meet quality standards and comply with security requirements and regulations.
• Manage change control, assess risks and prepare mitigation measures with impact analysis for informed decision-making.

February 2022 - February 2023

InTTrust S.A

Infrastructure Engineer

• Participate in several IT Infrastructure installation projects
• Install, configure , maintain and troubleshooting Microsoft systems on premise and cloud technologies ( Azure )
• Install, configure, maintain Windows Servers (2008 R2 and onwards) ( Directory Services , DHCP, DNS, DFS, IIS)
• Migrate on premise servers (VM import/export)
• Install, configure and maintain VMWare and Hyper-V Infrastructure
• Install,configure, maintain Veeam Backup Servers and backup jobs
• Automate daily tasks through PowerShell scripting

February 2021 - February 2022

Imerys Greece S.A ( Outsourcing)

Infrastructure Engineer part of Global Systems Operations Team:

• Install, configure, maintain Windows Servers (2008 R2 and onwards) ( Directory Services , DHCP, DNS, DFS, IIS)
• Migrate on premise servers (VM import/export)
• Install, configure and maintain VMWare and Hyper-V Infrastructure
• Install,configure, maintain Veeam Backup Servers and backup jobs
• Automate daily tasks through PowerShell scripting

February 2019 - February 2021

Service Desk Analyst:

• Implementation and configuration of monitoring tools ( Solarwinds RMM )
• System/Network monitoring and progress towards resolution of incidents
• Categorize and prioritize customer's request via Solarwinds MSP Manager ticketing software
• Backup check - Restore (IBM Spectrum Control, Dell EMC Networker)
• Virtualization (VMware - Hyper V)
• Implementation and configuration of IBM Spectrum Protect
• Active Directory
• Provide preliminary level of diagnosis as applicable
• Restore service whenever possible
• Predefined actions at customer's operating systems
• Coordinate activities between end users and IT service delivery teams
• Provide standard reporting (Daily, Weekly, Monthly)

Assistant Foreman

• Erection of electromechanical equipment at substation 20/150KV SYROS GIS part of interconnection project of Cyclades
• Manufacture of Tack Welding System in Corinth Pipeworks

Computer Technician

• Installation and configuration of physical servers (Microsoft Server 2012)
• Installation and maintenance of customer networks switches (Cisco)
• Installation and configuration of operating systems, additional software and hardware
• Test and repair any defective equipment
• Backup of necessary data and formatting disk
• Recovery of deleted data whenever possible
• Maintenance,upgrade and update of software and computers
• Troubleshoot software and hardware issues
• Provision of cost estimates for upgrade