Ioannis Polatsidis
Head Of Store Operations
Thessaloniki
Summary
Dynamic and results-driven retail operations leader with extensive experience in multi-store management, performance optimization, and digital transformation. Proven track record in leading cross-functional teams, driving large-scale system implementations, and aligning operations with strategic goals. Skilled in KPI analysis, cost control, and workforce development. Strong communicator with a hands-on approach to process improvement and change management. Adept at fostering high-performance cultures and delivering sustainable business impact.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Head of Store Operations
Lidl Hellas
Thessaloniki
04.2024 - Current
- Led the strategic direction and operational execution of Productivity, Store Systems & Digitalization, and Performance Management for Lidl Hellas and Cyprus, reporting directly to company leadership.
- Oversaw national initiatives in store process optimization, workforce efficiency, inventory execution, and cost control.
- Drove the digital transformation of store operations through system upgrades and the integration of new tools.
- Headed the Performance department, managing company-wide KPIs, budgeting, and forecasting to enable data-driven decision-making.
- Led a cross-functional team, fostering a high-performing culture and ensuring alignment with Lidl Group priorities.
- Promoted operational consistency and process excellence through structured governance and collaboration with other departments.
Department Manager Processes and Store Systems
Lidl Hellas
Thessaloniki
04.2023 - 03.2025
- Led the digital transformation of store operations in Greece and Cyprus, focusing on the "Filialsysteme und Digitalisierung" (Store Systems and Digitalization) thematic area.
- Managed the planning and implementation of store IT infrastructure, including software and hardware upgrades, to ensure seamless system functionality.
- Oversaw the deployment of digital technologies such as Electronic Shelf Label (ESL) systems to improve pricing accuracy and process automation.
- Served as a key liaison between operational departments, IT teams, and international project groups, aligning digital tools with business goals.
- Provided oversight for technical systems across more than 200 store locations, ensuring stability and scalability.
- Led core "Produktivität und Ware" (Productivity and Goods) topics, including process optimization, inventory management, and strategic productivity projects.
- Scaled the team structure by creating specialized roles to handle broader responsibilities.
- Ensured a smooth transition during digital rollouts through structured training and hands-on support.
Project Leader Sales HQ GR/CY
Lidl Hellas
Thessaloniki
03.2021 - 04.2024
- Led the end-to-end implementation of the Relex supply chain and forecasting platform across Lidl Hellas and Cyprus.
- Acted as the key liaison between Relex teams, Lidl headquarters, and local business units to ensure strategic alignment.
- Coordinated cross-functional teams across IT, logistics, purchasing, and store operations for seamless system deployment and integration.
- Managed project timelines, deliverables, and stakeholder expectations to ensure on-time, in-scope delivery.
- Oversaw user training, change management, and post-go-live support to drive platform adoption and process optimization.
- Leveraged system data to provide business insights and support continuous improvement initiatives.
Area Sales Manager
Lidl Hellas
Greece
02.2014 - 06.2021
- Managed the overall performance of six retail stores, focusing on operational excellence, sales growth, and cost efficiency.
- Monitored key performance indicators (KPIs) to drive initiatives that improved productivity, customer service, and commercial outcomes.
- Ensured consistent implementation of company standards and campaigns, aligning store operations with broader business goals.
- Built and led high-performing teams through effective recruitment, training, and leadership development.
- Streamlined in-store processes through effective planning, resource management, and a focus on continuous improvement.
- Collaborated with logistics, HR, and administration to support store operations and proactively control costs.
- Fostered a customer-centric culture and ensured adherence to legal, health & safety, and corporate standards.
Education
Angewandte Informatik
Universität Heidelberg
Heidelberg, DeutschlandHigh School Diploma - Economics And Political Science
University of Macedonia
Thessaloniki 06.2010
Skills
Market Analysis
Problem Solving
Business Continuity Planning
Team Leadership
Decision Making
Leading positive Change
Public Speaking
Timeline
Head of Store Operations
Lidl Hellas
04.2024 - Current
Department Manager Processes and Store Systems
Lidl Hellas
04.2023 - 03.2025
Project Leader Sales HQ GR/CY
Lidl Hellas
03.2021 - 04.2024
Area Sales Manager
Lidl Hellas
02.2014 - 06.2021
Angewandte Informatik
Universität Heidelberg
High School Diploma - Economics And Political Science
University of Macedonia