Ioannis SARDELIS

• tIOptimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
• Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
• Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
• Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
• Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
• Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
• Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
• Reduced system downtime significantly by implementing proactive hardware and software maintenance schedules.
• Enhanced decision-making, providing management with detailed IT system performance reports.

Biggest Achievement: Spearheaded the implementation of a Remote Monitoring and Management (RMM) solution by identifying the need for centralized IT infrastructure oversight. Proposed the initiative to senior management and successfully led the deployment, significantly improving endpoint visibility, control, and operational efficiency across the organization.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Delivered end-user training on new technologies, increasing adoption rates among employees.
• Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.

• Answered incoming support inquiries via chat, phone and email.
• Low Speed or No connection troubleshooting
• Information about Network Coverage in specific areas
• Troubleshooting IoT devices
• Collecting information and escalating Tickets to the corresponding departments
• Coordinating with multiple departments