IOANNIS POLATIDIS
Luxury Retail Professional
Thessaloniki
Summary
Service driven Luxury retail professional with extensive experience across flagship and resort boutiques across Greece and Cyprus, specializing in store operations, team leadership and elevated client experiences. Proven track record in supporting high performing teams, driving sales growth, managing new store openings and nurturing VIP clients within leading luxury fashion houses, including Dior & Zimmermann. Known for calm, emotionally intelligent leadership, and thriving under high-pressure luxury environments. Passionate about fostering meaningful relationships with clients and employees and elevating the in-store journey through elegance, discretion, and operational excellence.
Overview
8
8
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Assistant Store Manager
Zimmermann
04.2025 - 11.2025
- Founding team member of the brand’s largest resort boutique globally.
- Co-managed commercial performance, team structure and daily boutique operations in a fast-paced high-volume seasonal environment.
- Led and performance- monitored a team of 8 sales associates, embedding accountability, luxury service standards and operational excellence.
- Strengthened CRM strategy and developed a high-value international VIP client portfolio, driving repeat business and supporting brand activations and events.
Deputy Store Manager
Dior (LVMH Group)
04.2024 - 12.2024
- Co-led an 11.5M ultra luxury resort boutique team (11 sales associates) within the Nammos ecosystem in Cyprus, overseeing team performance and commercial KPIs.
- Delivered personalized service to VIP and high-net-worth clients through private appointments and exclusive events, enhancing client satisfaction and loyalty.
- Drove structured KPI performance through real-time coaching and strategic floor leadership to maximize seasonal profitability.
- Built, managed and maintained a strong international client portfolio, enhancing loyalty and retention.
- Selected to represent the boutique and recognized as top seller at the Dior Private Bags Event in Rome (2024).
Client Advisor
Dior (LVMH Group)
05.2023 - 11.2023
- Generated €1M in personal turnover within 5 months ranking as top seller of the season.
- Built and retained a high-value international clientele portfolio with 100% satisfaction rates.
- Contributed to the successful launch and positioning of Dior's first official boutique in Cyprus.
Deputy Store Manager
Tommy Hilfiger & Calvin Klein
11.2022 - 04.2023
- Led and developed the sales team through KPI-driven coaching and performance management.
- Drove revenue growth by optimizing customer experience and sales floor execution.
- Oversaw visual merchandising, ensuring alignment with brand standards.
Assistant Manager / In-Store Trainer / Sales Associate
Massimo Dutti (Inditex)
01.2018 - 12.2022
- Progressed across multiple roles from Sales Associate → Assistant Manager (Golden Hall) → In-Store Trainer → Store Manager in training.
- Onboarded, coached, and analyzed performance of new employees, ensuring team integration and high performance.
- Delivered consistent premium client experience while consistently achieving and exceeding individual and store KPIs results, enhancing overall store performance.
Education
MSc - Human Resources & Communication
UOWM
Kozani06-2022
BA - Classical Literature
AUTH
Thessaloniki07-2016
Skills
Core Expertise
Clienteling & VIP Management
Luxury Client Experience
Sales & KPI Strategy
Team Leadership & Development
Retail & Operational Excellence
Boutique Operations
Visual Merchandising
CRM Systems
Professional Skills
Communication
Emotional Intelligence
Detail Oriented
Adaptability in High-Pressure Environments
Certification
MS Office Certification
INTERNSHIPS
Assistant researcher & Content Editor (Erasmus Programm)
Centro de estudios Byzantinos, Neogriegos y Cypriotas , Granada, Spain
09/2016 - 01/2017
- Supported structured research and content development in an international academic setting and linguistic project.
- Contributed to editing and ensuring content accuracy for published linguistic materials.
- Developed strong attention to detail and effective organization skills while managing deadlines.
- Collaborated within a multicultural, cross-functional team at Centro de estudios Byzantinos, Neogriegos y Cypriotas.
Timeline
Assistant Store Manager
Zimmermann
04.2025 - 11.2025
Deputy Store Manager
Dior (LVMH Group)
04.2024 - 12.2024
Client Advisor
Dior (LVMH Group)
05.2023 - 11.2023
Deputy Store Manager
Tommy Hilfiger & Calvin Klein
11.2022 - 04.2023
Assistant Manager / In-Store Trainer / Sales Associate
Massimo Dutti (Inditex)
01.2018 - 12.2022
MSc - Human Resources & Communication
UOWM
BA - Classical Literature
AUTH