Iordanis Pitsalidis

Responsible for training, coaching,motivating and equipping Vodafone retail store shop managers and employees with comprehensive product knowledge, sales strategies, and exceptional customer service skills, in order to maximize their performance both quantitatively (product & services) and qualitatively (NPS).

Working closely with district managers and Vodafone Franchisees, to set priorities and determine the necessary actions to achieve our company's targets and our partners profitability. Instrumenting team meetings, in order to implement these strategies with the most efficient ways to our sales teams and doing the necessary follow ups to ensure success.

• Team Leader of #teamReady retail tech team in Attica region consisting of approximately 104 #teamReady Experts in 75 Vodafone Stores.

• Responsible for the continuous recruiting, training, coaching and performance management (KPIs) of the #teamReady Experts in Vodafone Stores.

• Monitoring team's performance and implementing sales initiatives to drive teams growth & revenue.

• Provide a personalized experience based on costumers' needs as well as training and consulting on how to get the most out of new services and technologies.

• In store training to the rest of the staff on new products and services in order to boost sales and increase productivity.

• Consistently achieved sales targets while maintaining a high Net Promoter Score (NPS).

• Proactively upsold and cross-sold Vodafone products, leading to increased revenue and customer engagement.

• Demonstrated expertise in Cyta products and services, enabling the delivery of tailored solutions for improved sales and customer satisfaction.

• Lead and motivate the team, ensuring the development of staff potential

• Train, mentor and offer constructive feedback to the team

Support team members (e.g., leading by example or coaching) to ensure a great guest experience