In my free time, I enjoy staying active through hiking and yoga, which helps me maintain a balanced lifestyle and clear mindset I have a passion for photography, particularly capturing nature and landscapes Additionally, I love exploring new cuisines and experimenting with cooking in my kitchen As an avid reader, I find joy in discovering new perspectives through literature and non-fiction
Eliza Imam - Pagonouli
Athens, Greece
Summary
Highly skilled professional with a background in commercial representation and advanced analytical abilities. Proficient in driving sales growth and optimizing strategies through strategic planning and client management. Demonstrated success in leveraging market trends and data analysis to identify opportunities and exceed sales targets. Committed to delivering outstanding customer service and fostering collaborative relationships to achieve organizational objectives. Seeking to apply expertise in a dynamic business environment to drive success and contribute to company growth.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Trade Sales Representative - Indirect Activator
Philip Morris International Via Contractors
07.2020 - Current
- Achieved territory goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Developed strong rapport with customers and created positive impression of business to achieve success in closing deals by negotiating favorable terms for both parties involved.
- Conducted thorough market research to identify potential leads and strategically target them for maximum results in order to develop strong relationships with key industry partners, resulting in increased referrals and new business opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained new hires on essential job functions including product knowledge, selling strategies, and CRM software utilization and mentored junior colleagues, sharing best practices while promoting a collaborative environment amongst the sales team.
Retail Sales Specialist - IQOS Coach
Papastratos S.A. Via INKAT AE
06.2019 - 06.2020
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Supported store marketing initiatives through participation in promotional events and merchandising activities.
- Boosted sales productivity through effective upselling and cross-selling techniques.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Identified opportunities for upselling complementary items during interactions with clients.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Participate in "LAMPs and PMI Science" events
Secretarial Assistant
Angelopoulos Hair Company A.E.
03.2018 - 12.2018
- Improved data accuracy by diligently maintaining databases and spreadsheets with up-to-date information.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Contributed to the development of an efficient office environment through continuous improvement initiatives.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
Salesperson /Visual Merchandiser
SARKK Industrial And Commercial S.A.
09.2015 - 03.2018
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics and maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Trained new hires on sales techniques, contributing to their development as successful team members.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced store sales by creating visually appealing and strategically placed product displays to increasing sales.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Coffee Barista
Labrogeorgos F. OE
06.2014 - 12.2015
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Coffee seminars (Level2)
Retail Salesperson /Sales Supervisor
Vodafone S.A.
04.2012 - 12.2014
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Assisted management in the implementation of promotional events, driving increased foot traffic and overall sales growth.
- Spearheaded employee training initiatives to develop more knowledgeable staff capable of delivering top-notch customer service.
- Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Promotional Brand Ambassador
Promotion Company
06.2011 - 02.2012
- Maintained accurate records of promotional activities, ensuring effective communication between all relevant parties.
- Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
Education
Bachelor of Science - Business Administration And Management
Greek Open University
Patra, Greece 04.2001 -
Public Administration
Panteion University
Athens, Greece 04.2001 -
Department of Commerce And Advertising (Marketing)
Technological Educational Institute of Crete
Ierapetra Crete, Greece 04.2001 -
Skills
Interests
Additional Information
Seminars:
- Social Media Marketing (Google)
- Customer Relationship Management
- Industrial Marketing Management (B2B)
Certification
Category B Driving License
Timeline
Trade Sales Representative - Indirect Activator
Philip Morris International Via Contractors
07.2020 - Current
Retail Sales Specialist - IQOS Coach
Papastratos S.A. Via INKAT AE
06.2019 - 06.2020
Secretarial Assistant
Angelopoulos Hair Company A.E.
03.2018 - 12.2018
Salesperson /Visual Merchandiser
SARKK Industrial And Commercial S.A.
09.2015 - 03.2018
Coffee Barista
Labrogeorgos F. OE
06.2014 - 12.2015
Retail Salesperson /Sales Supervisor
Vodafone S.A.
04.2012 - 12.2014
Promotional Brand Ambassador
Promotion Company
06.2011 - 02.2012
Bachelor of Science - Business Administration And Management
Greek Open University
04.2001 -
Public Administration
Panteion University
04.2001 -
Department of Commerce And Advertising (Marketing)
Technological Educational Institute of Crete
04.2001 -
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