Iraklis Patelaros
Heraklion
Summary
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Engaging wait staff member with ability to articulate and help customers make menu choices. Pursuing similar position where skills in conflict resolution will be embraced.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Captain Waiter
Santanna Mykonos
05.2024 - Current
- Monitored staff performance to ensure consistent excellence in service delivery.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Participated in monthly team meetings to discuss ways to improve overall operations.
- Trained staff members on use of POS system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waiter
Almhutte Royal
04.2024 - 04.2024
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Almhutte Royal
10.2023 - 10.2023
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Santanna Mykonos
04.2023 - 09.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waiter
Hub cafe+lounge
12.2022 - Current
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Performed additional tasks to keep dining room running smoothly.
Bartender
Sabbia
10.2021 - Current
- Performed additional tasks to keep dining room running smoothly.
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Waiter/Barista
Dizzy coffe-bar & food
02.2021 - Current
- Performed additional tasks to keep dining room running smoothly.
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe food handling standards at all times.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Waiter Bartender
Coconut Beachbar & Resto
05.2022 - 09.2022
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
Waiter
Grand Cafe Planie
08.2017 - 06.2018
- Performed additional tasks to keep dining room running smoothly.
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Upsold, cross-sold, and recommended additional items to customers to increase restaurant sales.
- Greeted new customers, answered initial questions, and took drink orders.
- Reset tables with spotless service ware.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Childcare Worker
Zeppelin-Gymnasium
01.2016 - 07.2017
- Planned creative activities for children to encourage learning development and skills.
- Assisted children with homework by explaining answers and conducting demonstrations or presentations on various topics.
- Assisted in planning creative, stimulating and exciting playtime activities for children.
- Ensured the safety and welfare of children by closely monitoring all activities.
Education
2o Lyzeum Heraklion
2020
Griechisches Lyzeum Stuttgart
2018
Zeppelin-Gymnasium
Stuttgart Germany2017
30 Primary school of Heraklion
2011
Skills
- Spirits, wine and food service
- Extensive hospitality background
- Native German speaker
- Native Greek speaker
- Multilingual
- Knowledge of Microsoft Office (ECDL Qualification)
- Communication skills
Languages
Greek, German
First Language
English
Proficient
C2
Certification
WSPC Sake Level 1
WSPC Wine Level 1&2
Timeline
Captain Waiter
Santanna Mykonos
05.2024 - Current
Waiter
Almhutte Royal
04.2024 - 04.2024
Waiter
Almhutte Royal
10.2023 - 10.2023
Waiter
Santanna Mykonos
04.2023 - 09.2023
Waiter
Hub cafe+lounge
12.2022 - Current
Waiter Bartender
Coconut Beachbar & Resto
05.2022 - 09.2022
Bartender
Sabbia
10.2021 - Current
Waiter/Barista
Dizzy coffe-bar & food
02.2021 - Current
Waiter
Grand Cafe Planie
08.2017 - 06.2018
Childcare Worker
Zeppelin-Gymnasium
01.2016 - 07.2017
2o Lyzeum Heraklion
Griechisches Lyzeum Stuttgart
Zeppelin-Gymnasium
30 Primary school of Heraklion
WSPC Sake Level 1
WSPC Wine Level 1&2
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