Hi, I’m
Irene Karpadaki
Global Executive Travel & VIP Customer Care Specialist
Thessaloniki
Work Preference
Summary
Global Executive Travel & VIP Customer Care Specialist with extensive experience in luxury, hospitality, corporate & lux environments, travel & event management, sales, Customer Care and international client service across the Globe, (mainly in EU, US & UK) with excellence. Proven ability to manage executive-level clients, complex requests, and last-minute disruptions with discretion, precision, and calm efficient problem-solving. Performance-driven and aligned with KPIs (CSAT, productivity, efficiency) and premium brand standards.
Energetic and empathetic with strong focus on delivering exceptional customer experiences. Demonstrates deep understanding of customer relationship management and possesses excellent communication and problem-solving skills. Committed to driving customer satisfaction and enhancing service quality.
Overview
4
years of professional experience
1
Certification
4
Languages
Work History
Phillips
Customer Care Manager – French Market
07.2025 - 01.2026
Job overview
- Managed high-volume client requests for French-speaking customers
- Delivered premium, solution-oriented service across digital channels
- Maintained KPIs in customer satisfaction and response efficiency
- Handled escalations with professionalism and calm problem-solving
Elie Saab HOME
VP Sales Manager – Luxury Boutique
09.2024 - 07.2025
Job overview
- Managed VIP premium international clientele in a luxury environment
- Delivered bespoke, high-end customer experiences
Inelso
International Business Manager
11.2023 - 12.2024
Job overview
- Led international business development and cross-border partnerships
- Negotiated contracts and managed high-value B2B & B2C client portfolios
- Drove revenue growth through consultative sales and strategic relationship management
Derichebourg
VIP Luxury Global Office Manager
01.2023 - 09.2024
Job overview
- Delivered high-touch executive reception and office management services
- Supported VIP guests and senior leadership across luxury and corporate headquarters
- Coordinated meetings, executive logistics, confidential documentation, and travel arrangements
- Maintained service excellence under strict KPIs and premium brand standards
Pandora
Sales & Assistant Manager
09.2023 - 01.2024
Job overview
- Managed VIP clientele in a high-traffic luxury retail environment
- Delivered personalized advisory service and exceeded sales targets
- Supported daily operations and upheld premium brand standards
Nissan
Customer Care & Client Relationship Specialist
08.2022 - 09.2022
Job overview
- Provided dedicated UK-market client support within mobility services
- Resolved complex cases while maintaining productivity and quality KPIs
- Strengthened brand loyalty through professional, empathetic communication
InterContinental
Guest Experience & Front Office Manager
03.2022 - 07.2022
Job overview
- Managed front office operations in a 5-star luxury hospitality environment
- Delivered Excellent, seamless VIP guest journeys and handled last-minute changes calmly and efficiently
- Coordinated reservations, concierge services, and bespoke guest requests
Education
University of DerbyUK
M.Sc. from Psychology & Counselling
University of CreteGreece
B.A. from Education & Teaching
Skills
End-to-End Executive Support & Travel Coordination
VIP & High-Net-Worth Client Management
Luxury Hospitality & Corporate Service Excellence
Crisis & Disruption Handling
Multichannel Communication (Phone, Email, Chat)
Operational Accuracy & Attention to Detail
Relationship Building & Client Retention
High Emotional Intelligence, calm & Discretion
Brand representation
Staff mentoring
Team management
Customer relations
Training and mentoring
Delegation and supervision
Team building
Cross-functional collaboration
Strong leadership
Customer experience improvement
Customer service
Positive attitude
Excellent communication
Certification
Expert Coaching & Mentoring Certification from the International Authority for Professional Coaching & Mentoring IACM
Timeline
Customer Care Manager – French Market
Phillips
07.2025 - 01.2026
VP Sales Manager – Luxury Boutique
Elie Saab HOME
09.2024 - 07.2025
International Business Manager
Inelso
11.2023 - 12.2024
Sales & Assistant Manager
Pandora
09.2023 - 01.2024
VIP Luxury Global Office Manager
Derichebourg
01.2023 - 09.2024
Customer Care & Client Relationship Specialist
Nissan
08.2022 - 09.2022
Guest Experience & Front Office Manager
InterContinental
03.2022 - 07.2022
University of Crete
B.A. from Education & Teaching
University of Derby
M.Sc. from Psychology & Counselling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Accomplishments
- Author of “Glorious Bright Light Love Truth,” published in Amazon in 2025.