
Multilingual hospitality and guest‑experience professional with a strong foundation in luxury international hotels and over 17 years of experience supporting senior leadership in fast‑paced, high‑pressure environments. Known for calm, empathetic service, sound judgment, and clear communication, with the ability to manage guest journeys and stakeholder relationships end‑to‑end. Combines classic hospitality standards with modern operational discipline, structure, and technology.
Guest Experience & Service Excellence VIP & Executive Client Handling Issue Resolution & Service Recovery Cross‑Functional Coordination Discretion & Confidentiality Calm Under Pressure Stakeholder Communication Prioritisation & Follow‑Up MS Word, Excel, PowerPoint Outlook SharePoint Digital Scheduling & Collaboration Tools