Irini Michelaki
Chania,94
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Food City where I prioritized tasks to reduce caller wait times significantly. Skilled in data entry and possessing exceptional patience, I excel in high-pressure environments, consistently delivering results that exceed employer expectations. My approach combines clear communication with effective problem-solving, fostering teamwork and collaboration across diverse roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Operator
Food City
06.2024 - Current
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Minimarket Worker
City Market
10.2023 - 03.2024
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
Watersports Instructor
Platanias Watersports
05.2023 - 09.2023
- Streamlined administrative tasks such as scheduling lessons, processing payments, and maintaining accurate records of student progress.
- Demonstrated commitment to maintaining high-quality equipment by conducting regular inspections and coordinating necessary repairs or replacements.
- Provided exceptional customer service by promptly addressing inquiries or concerns related to course registration or instructional content.
- Promoted a positive learning environment by maintaining well-organized equipment storage areas and enforcing strict safety guidelines.
Bakery Assistant
Bakery Kalogridis
11.2022 - 05.2023
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Cashier Beach Sunbeds
Beach Chrissi Akti
05.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Receptionist
Sauna Drôme Putten , Spa, Beauty Center,
10.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Chef
Private School "Theodoropoulos"
09.2018 - 09.2021
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Checked food inventory and ordered ingredients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
Bakery Cashier
Papanikolakis
06.2017 - 08.2018
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Aided the baking team during downtime periods with food preparation tasks such as weighing ingredients or assembling baked goods for sale.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Barista Shift Supervisor
Cafe Loca
05.2012 - 04.2017
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Playground Supervisor
Cafe Moderno
11.2011 - 04.2012
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Inspected equipment on playground to report any safety concerns.
Exceptional Children Teacher's Assistant
School "De Zevenster"
09.2010 - 07.2011
- Assisted in preparation of classroom and instruction materials.
- Provided instruction and support under supervision of teacher.
- Set up classroom equipment and organized activities.
- Promoted positive and safe environment for student learning.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Worked collaboratively to support student independence, empowerment and learning.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Cafe Barista
Cafe Livikon
01.2008 - 08.2010
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Customer Service
Internet Cafe Bits and Bytes
04.2007 - 12.2007
Education
MBO 2 - Health And Wellness
Landstede Zwolle
Holland07.2011
Skills
- Cross-Selling and Upselling
- Patience and Tolerance
- Data entry proficiency
- Clear Communication
- Typing Skills
- Greeting customers
- Telephone reception
- Client Service
- Telecommunications
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Certification
- Boat Driver License
- First Aid Certification
Languages
Greek, Dutch
Native language
English
Proficient
C2
Timeline
Call Operator
Food City
06.2024 - Current
Minimarket Worker
City Market
10.2023 - 03.2024
Watersports Instructor
Platanias Watersports
05.2023 - 09.2023
Bakery Assistant
Bakery Kalogridis
11.2022 - 05.2023
Cashier Beach Sunbeds
Beach Chrissi Akti
05.2022 - 10.2022
Receptionist
Sauna Drôme Putten , Spa, Beauty Center,
10.2021 - 03.2022
Assistant Chef
Private School "Theodoropoulos"
09.2018 - 09.2021
Bakery Cashier
Papanikolakis
06.2017 - 08.2018
Barista Shift Supervisor
Cafe Loca
05.2012 - 04.2017
Playground Supervisor
Cafe Moderno
11.2011 - 04.2012
Exceptional Children Teacher's Assistant
School "De Zevenster"
09.2010 - 07.2011
Cafe Barista
Cafe Livikon
01.2008 - 08.2010
Customer Service
Internet Cafe Bits and Bytes
04.2007 - 12.2007
MBO 2 - Health And Wellness
Landstede Zwolle
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