Iro Sorotou
Summary
Experienced English teacher with a passion for providing exceptional customer service. Possessing strong communication and interpersonal skills honed through years of teaching diverse groups of students. Skilled at effectively listening to and addressing customer needs, ensuring high levels of satisfaction. Seeking to leverage my teaching background to excel in a customer service role where I can utilize my language expertise and passion for helping others.
Overview
10
10
years of professional experience
Work History
English teacher
Kindergarten - Nursery School "Aggelouloudia"
2022.10 - Current
- Designed and implemented engaging lesson plans that catered to students' varying learning styles and abilities
- Collaborated with colleagues to align curriculum and instructional practices, ensuring a cohesive learning experience for students.
- Established and maintained consistent classroom rules and expectations for obedience.
- Created and supervised a variety of hands-on learning activities for fun and engagement.
English teacher
Language Learning Institute "Diada"
2022.09 - Current
- Utilized innovative teaching methods, such as technology integration and group activities, to enhance language acquisition and fluency.
- Build relationships with students and deliver instruction with cultural awareness to create an inclusive learning environment.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Developed engaging lesson plans incorporating various multimedia resources to stimulate interest in the subject matter.
English Teacher
Language Learning Institute "Lord Byron"
2015.01 - 2018.06
- Developed comprehensive lesson plans tailored to adult learners of varying proficiency levels
- Facilitated engaging and interactive discussions to improve students' speaking and listening skills
- Implemented assessment strategies to track progress and adjust instruction as needed.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Administrative assistant
Travel Agency "Le Monde"
2013.11 - 2014.03
- Efficiently managed front desk operations, including answering phone calls, responding to emails, and greeting clients with a high level of professionalism.
- Organized and maintained detailed records of client information, travel itineraries, and financial transactions, ensuring accuracy and confidentiality at all times.
- Assisted with marketing and promotional activities, such as preparing travel brochures, updating social media platforms, and engaging with customers to promote travel packages.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor - English Language And Literature
Aristotle University
Thessaloniki, Greece04.2011
Skills
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Languages
Greek
Native language
English
Proficient
C2
German
Advanced
C1
Professional Development / Training
Educational Program - Tourism Executive, Vocational Training Center "Dimitra", 09/2013 - 11/2013
Advanced my education by pursuing a specialized Executive Seminar in Tourism program, focusing on leadership development, industry trends, and strategic planning. Engaged in case studies, workshops, and guest lectures from industry experts to enhance my critical thinking, decision-making, and communication skills essential for executive roles in the tourism sector.
Timeline
English teacher
Kindergarten - Nursery School "Aggelouloudia"
2022.10 - Current
English teacher
Language Learning Institute "Diada"
2022.09 - Current
English Teacher
Language Learning Institute "Lord Byron"
2015.01 - 2018.06
Administrative assistant
Travel Agency "Le Monde"
2013.11 - 2014.03
Bachelor - English Language And Literature
Aristotle University
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