Microsoft Excel
Andrei Alexandru Isvoranu
Doorman And Receptionist
Athens
Summary
Customer-centered Doorman and Receptionist offering 11 years of experience interacting with sophisticated clientele.
Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy and professionalism.
Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.
Reliable employee seeking Doorman or Receptionist position. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Doorman
Grecotel Pallas Athena
Athens
04.2016 - Current
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Notified front desk manager of any guest issues in need of additional attention.
- Opened doors and transported luggage for customers with care and efficiency.
- Drove vehicles of different make, style and price points both to and from desired destination.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries
Doorman
Grecotel White Palace
Rethymno
04.2012 - 04.2016
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Drove vehicles of different make, style and price points both to and from desired destination.
Education
High School Diploma -
2nd Rethymno Highschool
Rethymno 09.2007 - 07.2010
Skills
Multitasking Abilities
Accomplishments
I'm proud to say that i am currently working at Grecotel Pallas Athena as a Guest Service representative , Receptionist and Doorman when needed.
This achievement came after hard work under pressure and the ability to respond appropriately to diverse customers and guests.
Software
Microsoft Office
Web Browsing
Protel HOTEL PROPERTY MANAGEMENT SOFTWARE
References
Available upon request.
Certification
Covid 19 training certificate in protection and preventive measures in Tourist Accommodation.
Timeline
Covid 19 training certificate in protection and preventive measures in Tourist Accommodation.
01-2020
Doorman
Grecotel Pallas Athena
04.2016 - Current
Doorman
Grecotel White Palace
04.2012 - 04.2016
High School Diploma -
2nd Rethymno Highschool
09.2007 - 07.2010
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