Iuliia Ianeva
Grosseto
Summary
Dynamic and culturally aware professional with a proven track record at Oxfam International, adept in fluent bilingualism and effective communication techniques. Excelled in interpreting services, enhancing integration processes for Ukrainian refugees, and fostering team collaboration. Demonstrated exceptional listening abilities and a commitment to providing outstanding customer service, significantly contributing to positive client outcomes.
Overview
18
18
years of professional experience
Work History
Translator and Interpreter
Oxfam International
05.2021 - 08.2024
- Provided interpreting services for Ukrainian refugees at the police office for foreigners(Languages: Ukrainian-Italian).
- Filled out forms for submitting documents(Languages: Ukrainian-Italian).
- Accompany clients in various establishment (hospitals, maternity hospitals, social services, job exchange etc.).
- Provided all the necessary information about integration Ukrainian refugees in Italy.
- Written translation of technical documentation.
Sales Assistant
Company "Czech Garnet""
03.2015 - 04.2017
- Greeted customers as they entered the store and offered to assist them with locating items(gold,silver,diamonds,Czech garnet,watches).
- Found an approach to clients from all world around.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Manager
Company ''Botanicus"
06.2012 - 12.2014
- Organized effective ordering and stock of products.
- Managed daily operations : work with checkout , POS to ensure smooth functioning of the store.
- Filling out documents for TAX FREE.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Safe environment for customers and employees.
- Store opening, closing procedures and maintaining clean.
Sales Assistant
Company Art Glass
02.2007 - 01.2012
- Gave recommendations to clients, based on their needs and preferences.
- Assisted customers by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Worked with cashbox and terminal,prepared documents for TAX FREE.
Education
Bachelor of Science - Chemical Control of Food Production
Academy of Food in Odessa, State Academy
Odessa,Ukrain07.2005
Skills
- Fluent Bilingualism
- Excellent Listening Abilities
- Cultural Awareness
- Team Collaboration Aptitude
- Effective Communication Techniques
- Oral and written translation
Draw, create handicrafts from epoxy resin ,polymer clay jewelry
I love Art,I started to create hand made items from 2011y. and then sale it on FB.I enjoy the process of inventing and creating a product.You can find me by nickname on FB: JuliaAY.
Timeline
Translator and Interpreter
Oxfam International
05.2021 - 08.2024
Sales Assistant
Company "Czech Garnet""
03.2015 - 04.2017
Manager
Company ''Botanicus"
06.2012 - 12.2014
Sales Assistant
Company Art Glass
02.2007 - 01.2012
Bachelor of Science - Chemical Control of Food Production
Academy of Food in Odessa, State Academy
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