IVAN DREDHAJ
BARTENDER
ATHENS
Summary
Capable passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in establishments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Head Bartender
Amara Beach Bar
03.2024 - 10.2025
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Manager
Veniero Kefalari,Kifisia
11.2019 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Cascara Athens
09.2016 - 07.2018
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
GED -
Informatics
AthensSkills
Attentive service
Preparing garnishes
Measurement accuracy
Blending techniques
Customer service
Strong communication skills
Timeline
Head Bartender
Amara Beach Bar
03.2024 - 10.2025
Manager
Veniero Kefalari,Kifisia
11.2019 - 01.2024
Manager
Cascara Athens
09.2016 - 07.2018
GED -
Informatics