Iwannis Mpalaouras
Waiter
Thessaloníki,macedonia
Summary
Enthusiastic, willing to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job requirements. Motivated to learn and grow in customer service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sales Consultant
Leroy Merlin
Room Service
Eagles Hotel
08.2022 - 10.2022
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Maintained confidentiality concerning sensitive guest information while respecting their privacy during room service activities.
- Handled cash transactions accurately and securely when necessary, maintaining proper documentation of all financial dealings related to room service operations.
- Assisted with room service deliveries, ensuring timely and accurate fulfillment of guest orders while maintaining a professional demeanor.
Cashier
LIDL
04.2022 - 08.2022
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Office worker
MNL Constructions SA
08.2020 - 07.2021
Cashier
Opap Play - Exclusive Informatics
11.2019 - 07.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Waiter
Miraggio Thermal Spa Resort
05.2019 - 09.2019
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Wagamama
09.2018 - 04.2019
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waiter
Paradise Resort Santorini
05.2018 - 08.2018
Education
Bachelor of Science - Cultural Technology And Communication
University of The Aegean
Mytilene, Greece 10.2012 - 02.2017
Skills
- Ability to Multitask
- Communication
- Customer Service
- Ability to Work Under Pressure
- Computer Skills
- Microsoft Office
- NOCN LEVEL 3 CERTIFICATE IN ESOL INTERNATIONAL (C2)
Timeline
Room Service
Eagles Hotel
08.2022 - 10.2022
Cashier
LIDL
04.2022 - 08.2022
Office worker
MNL Constructions SA
08.2020 - 07.2021
Cashier
Opap Play - Exclusive Informatics
11.2019 - 07.2020
Waiter
Miraggio Thermal Spa Resort
05.2019 - 09.2019
Waiter
Wagamama
09.2018 - 04.2019
Waiter
Paradise Resort Santorini
05.2018 - 08.2018
Bachelor of Science - Cultural Technology And Communication
University of The Aegean
10.2012 - 02.2017
Sales Consultant
Leroy Merlin
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