Jessica Wood
Guest Services
Zakynthos,21
Summary
Dynamic professional with a proven track record in customer service and team management, notably at Eon Energy Solutions. Excelled in enhancing customer satisfaction and mentoring teams for optimal performance.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Eris
05.2023 - Current
- Resolved customer complaints, finding resolutions that maintained a high level of customer satisfaction.
- Maintained up-to-date knowledge of services to provide guests the best experience possible.
- Trained junior team members in customer service and computer systems.
- Analysed customer feedback, and took action in areas of improvement.
Customer Care Representative
Eon Energy Solutions
09.2021 - 04.2023
- Assisted customers with enquiries and orders.
- Managed a high volume of emails and chat forums with efficiency and care.
- Enhanced and maintained customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up emails to ensure complete resolution of customer concerns and verify satisfaction levels.
Team Supervisor
Brewhouse & Kitchen
07.2020 - 07.2021
- Worked with upper management to create performance goals for the team.
- Mentored new hires in company policies, procedures, and expectations.
- Held weekly team meetings to discuss targets and areas of focus for the week ahead.
- Gained experience of fast paced and high pressured working environments.
Team Member
Brewhouse & Kitchen
03.2017 - 07.2020
- Created a welcoming atmosphere by greeting each guest warmly.
- Registered guest information on various databases.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Assisted staff with filing, scanning and copying documents during peak schedules.
- Operated a multi-line telephone console system.
Education
High School Diploma -
The Thomas Hardye School
Dorchester, Dorset 04.2001 -
Skills
Customer service abilities
Team Management
Guest Relations
Operations Management
Exceptional communication
Front Office Support
Customer Relationship Management
Team Training
Timeline
Guest Services Supervisor
Eris
05.2023 - Current
Customer Care Representative
Eon Energy Solutions
09.2021 - 04.2023
Team Supervisor
Brewhouse & Kitchen
07.2020 - 07.2021
Team Member
Brewhouse & Kitchen
03.2017 - 07.2020
High School Diploma -
The Thomas Hardye School
04.2001 -
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